- Perform initial training and onboarding of accounts with customers, ensuring strong adoption of product and ongoing engagement throughout the customer's lifetime- Execute comprehensive engagement and communications strategies to improve client retention and maintain high customer satisfaction- Provide project guidance and address any challenges that arise in a timely manner- Work closely with customers to develop goals to manage expectations and deliver on successful outcomes- Support with data requests and data quality assurance ensuring numbers are accurate for customer platform demos- Conduct discovery calls with customers and their key stakeholders to learn target goals and ensure a plan is in place to meet all relevant deadlines

- Provided market insights on industry trends, competitive landscape information, and key domain information to internal and external stakeholders- Identified a strong funnel of growth potential by analyzing markets, building joint business plans, identifying industry gaps, and researching potential new opportunities for expansion- Developed and leveraged relationships to drive business growth assist in developing account plans for channel partners- Managed and maintained account funnel, forecast, domain performance metrics and dashboards, and the pipeline of opportunities using Salesforce (B2B Sales)- Collaborated with marketing team for strategic email campaigns to customers, nurtured client relationships to increase engagement, and improved the strategy and planning process

- Positioned myself as customers’ trusted advisor and single point of contact for SpringML services and solutions- Built strong relationships with customers and identified opportunities for engagement with additional services, solutions, and licensing for upselling- Lead the scoping service projects and quickly drafted statements of work and change order requests- Established metrics to increase visibility, alignment, and accountability to meet account goals, including project delivery- Worked with SpringML's marketing team to develop customer success stories, account-based marketing plans, and other content that helped grow SpringML’s business

- Managed and maximized sales potential for federal government healthcare accounts through cold calling- Generated 100+ leads with email outreach, qualified opportunities, and forecasted pipeline - Built strong customer relationships to achieve client goals and 50+ win results- Drove over 200+ registrants to attend client meetings and Google Cloud webinars- Created 50+ Google Cloud product sales quotes for partners and direct customers

- Supported teams in the Tech Frontier program by garnering 200+ in-person customer interviews to define target market segment- Mentored four founders in cross-cultural aspects of business and social norms in the United States in contrast to Korean culture- Assisted in customer discovery/validation and developed minimum viable product- Conducted business strategy, developed go-to-market strategy, and created start-up presentations for new product offerings