DigiUni is leading education centers for the youth sector in the training fields of coding, design, robotics, automation & analytics. Within the first year of operations, the student base is now spanning across 12 provinces of Vietnam. Value proposition of high academic qualifications of the teaching department and international curriculum provides the necessary achievement amongst the student body to enter international recognition that’s needed for the next spin of Vietnam’s economic development. * Creating product & go-to market strategy, overseeing monthly & quarterly performance* Developing business development & marketing plans* Overseeing partnerships, external collaborative marketing campaigns & all channels for lead generation

Cover Genius is the insurtech for embedded insurance that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Skyscanner and Descartes ShipRush. We’re also available on eBay, Wayfair, Tile and, SE Asia’s largest company, Shopee. Cover Genius and partners co-create solutions that embed protection.

With the career & group growth of Intrepid Group, I was promoted to a regional role in the SaaS sector. Datamart (through PowerSell SaaS product) is currently developing and partnering with more than 20,000 retailers with more than 300,000 orders and more than 15,000,000 products managed every day on the largest e-commerce platforms including Lazada, Shopee, Sendo, Tokopedia, Blibli, JD, … in Vietnam, Philippines, Indonesia, Thailand, Malaysia and Singapore.

Intrepid is dedicated to becoming Southeast Asia's leading e-commerce services platform. We offer robust front-end e-commerce services – managing our client's shops on Southeast Asia's leading marketplace platforms – by offering first-class key account management, customer experience, content creation and optimization, campaign strategy and management, business analytics and market consultation, and much more!

We are a marketing results-oriented agency focused on driving online and in-store traffic for our partners. We have developed an online application called RedBookVn and aiming to become the number one platform for anyone who is seeking to get the top quality service while saving money with every purchase in Vietnam.To find out more:www.letspartyvietnam.comwww.redbookvn.com

A consulting, full-time driven position. As a Head of two departments, I was in charge of 2 venues, one of which I took during a presale stage.- Revised company policy to cut down 6% of sales department expenses and increase the productivity by 25%- Designed a sales and marketing annual plan to grow company’s brand awareness and achieve annual target- Recruited and trained two sales department, an in-house marketing team and 2 department supervisors within 4 months

A unique opportunity to develop an expiation of a luxurious fitness brand in the South Market allowed to take over the first club in HCMC during the pre-sale stage. Drove the monthly sales performance to achieve over 120% of the targetRecruited and trained a sales department with headcount of 10 executivesPerfected individual sales skills to drive over 180% of sales executive monthly target

- Managing a group of 10 customer service representatives- Resolving most complex customers’ issues that junior representatives are not qualified to handle- Sales manager. Objective reached: over $100 000 worth of sales/a month.- Developing new communication channels: live chat and phone support. Status: channels developed, personnel trained to provide live chat + phone support on top of the email support- Development and promotion of a new retail website. Status: developed, over $700 000 sales within 4 months since launching. - On-shift management to insure all of the daily objectives are reached by the shift group.What is a great customer service in your perception? Is it a beautiful smile, a person that would agree to all of your demands no matter how reasonable/unreasonable they are or simply getting your problem fixed? Before anything, it’s being able to find a solution that is exactly in between the company’s policies and the customers’ expectations. Trust me, it’s impossible to get a 100% satisfaction from every single customer, but it is possible to insure that the customer understands what can be done to help them out. I am a customer service manager and also a sales representative. at US-based company that sells replacement parts for mobile and tablet devices. I train and supervise a group of hard-working people dedicated to insure our customers get their responses throughout numerous channels, including email, live chat, and phone support. I know how to achieve objectives within a strict time frame and how to motivate others to do so as well. And I can do it in a stressful and pressured environment, staying absolutely calm.

- Customer service: Handling over a 100 customers a day- Contacting and Setting up accounts for wholesale customers- Widening a wholesale network- Time management- Prioritizing the tasks- Employing the skill sets to resolve conflicts, research the market, negotiate a direct and exclusive business relationships with top accounts