Anna Nikitenko Email & Phone Number

Using data analytics, I've modeled and implemented courier motivation to increase sales and appointment conversions on the delivery platform of Europe's largest fintech company. Raised successful meeting conversion rate by 2%, raised sales conversion rate by 2.5%, raised couriers satisfaction rate by 20% without increasing the total payroll per department.I automated the operational staff of the company by implementing a chat bot for employee support. Full implementation allows to reduce the company's costs by more than $165,000 per month.I am developing a product that determines the status of solving a customer's problem in support based on data from internal information storage systems.

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  Saint Petersburg State University

  Physics