Office administration:- Payroll information- Preparing and updating employment contracts- Preparing and updating employment certificates- Take care of EHS trainings and their validity- Recruitment process- Control refund processing- Control administrative expenses- Organize company documents for tenders- Working with Multiarchive- Taking care of company car fleet - Taking care of company insurance and staff insurance- Coordinating the flow of information between DESMI departments and companies - Booking hotels, meetings, tickets, catering etc.- Organizing company events- Office goods purchase- IT equipment and furniture purchase - Collecting and sending courier shipments Order Management:- Handling orders- Issuing correction invoices and correction notes -Issuing advance payment invoices-Training new employees - Preparing manuals for processes

- Support sales in order handling for DESMI in EMEA- Ensure high in-bound data quality from sales to support chain.- Continuous improvement of order processes in close cooperation with Order Management in DPTA.- Changing and maintaining the orders when changes occur.- Cooperation with Sales and Supply Chain.- Handling of claims, repairs and returns, credit memos.- Supplying documentation and certificates requested on order.

- Order handling- Building long term relationships with new and existing clients- Conducting research to identify new markets and customer needs- Customer service and order management - CRM management - Handle complaints- Advising customers on company’s products and services - Arranging business meetings with prospective clients- Conducting E-mail marketing campaigns for DBMS clients

- generating leads- conducting E-mail campaigns in order to acquire new clients - Customer service support - campaign creation and management- creating quality content to attract and engage audiences- social media advertising including Linkedin and Facebook- web content creation- social media strategy

- Lead genaration - Sales support - organising business meetings for sales department - Inbound marketing using content generation- E-mail marketing campaigns- Market research of potential Irish and EU clients- Managing administrative data for European tenders bids

- Visual inspection (first and final) of medical devices - Lean process improvement - Part of “Reducing Scrap and Rework” Program - Training new employees

- Order handling- CRM program management - Handle complaints - Advising customers on company’s products- Building long term relationships with customers - Working closely with field sales force in order to improve sales - Promoting company’s products