Anna Oftedal Email & Phone Number

Remote

Wrote, designed and developed interactive instructor-led training and e-learning solutions for Thryv’s Sales and Operations specialists. Collaborated with SMEs to design learning deliverables focused on improving sales performance and providing updated instruction on how to use sales support tools and our primary software for small businesses: Thryv.

Bellevue, WA

Used advanced Storyline, Camtasia Studio and Photoshop to design and develop interactive e-learning solutions for Valve Software support technicians. Collaborated with Valve subject matter experts to ensure content depth and accuracy.

Wrote, designed and developed interactive, scenario-based blended learning and e-learning for Microsoft Surface Customer Support agents. Collaborated with SMEs to scope and design learning deliverables focused on solving customer support scenarios and giving agents realistic branching scenarios and software simulations. Created Storyline template with.

Seattle, WA

Designed and developed highly interactive e-learning for F5 Networks Sales and Technical Partner Accreditation program. Used instructional design skills and advanced features in Articulate Storyline (variables, triggers, layers, states, etc.) to redesign and develop accreditation deliverables according to client specifications and schedule.

Seattle, WA

Designed and developed interactive, media-rich e-learning for the Gates Foundation Global Health program. Conducted needs analysis, designed learning objectives, course outline and storyboard and collaborated with subject matter experts to turn technical medical subject matter into easy-to-understand content for a non-technical audience. Collaborated with.

Redmond, WA

Designed and developed interactive e-learning using Articulate Storyline for Microsoft Store retail employees. Inherited an incomplete e-learning project, fixed problems in design and functionality, and developed and revised e-learning according to Microsoft Store requirements. Designed and developed instructor-led training for Microsoft Store retail.

Redmond, WA

• Group: MS Operations Services | Planning & Launch ServicesCreated and managed training program for Planning & Launch Services (P&LS) in Operations Services. Aligned training with business objectives, analyzed skill.
• Eliminated duplicate training efforts, introduced standardized, high-quality training content, and ensured the availability of training to global employees through on-demand training and new central training portal.
• Developed expertise in Articulate Storyline and Adobe Captivate to design and develop interactive e-learning resulting in increased adoption, preservation of organization knowledge, and training available to global.
• Based on needs analysis, designed and developed comprehensive FY13 training plan aligned with business objectives to up-skill organization in the areas of business acumen, field & sales, operational agility, and core.
• Created new hire training program including roadmap, peer mentoring and progress check-ins. The new hire training program decreased ramp-up time from 6 months to 3 months. On-boarded 10+ new launch program managers.

Redmond, WA

• Group: Microsoft Operations | Planning & Launch ServicesProgram managed Operations work stream for multiple Windows product launches of varying sizes and complexity. This role required cross-boundary collaboration.
• Used deep subject matter expertise in Microsoft OEM channel to develop new OEM launch processes and procedures, communicated new/changed processes across organization, trained program managers, consulted on OEM product.
• Created comprehensive knowledge management system for all product data process documentation so knowledge would be retained by the organization despite individual turnover. The knowledge base enables 3 teams in.
• On-boarded several v.1 or early-version products (and representative partners) into MS Operations launch processes and into the OEM channel (e.g. Windows Live, Bing, Microsoft Advantage Program).
• Launched worldwide offerings of Authorized Refurbisher and Registered Refurbisher Programs (Windows, Office).

Kirkland, WA

• Opened retail logo apparel/promotional products business and managed all aspects of the business including: sales, marketing, human resources, operations, customer service, vendor relationships, and accounting.
• Built business to $250,000 gross annual sales in second year
• Managed operations of embroidery and screen printed apparel production ensuring on-time, accurate and high-quality products
• Managed customer service, outside sales, and marketing resulting in customer base with 30% repeat business
• Designed and wrote specification for custom software to manage operations and worked with programmer on its creation, testing and deployment

• SQL Server Business Group - Documentation Manager
• Managed a team of writers and programmer writers that produced documentation for SQL Server replication, SQL Server Mobile Edition, and SQL Server Express Edition.
• Managed documentation projects for SQL Server Mobile and SQL Server Express ensuring completion of documentation deliverables on schedule, and ensuring documentation drops to multiple products. Coordinated with Visual.
• Lead SQL Server User Experience organization project to convert more than 20,000 topics from MS Word to XML and store XML-based documentation in schema-driven DocStudio database.Microsoft Content Development & Delivery.
• Instructionally designed and wrote courseware for Microsoft.NET, ADO.NET, and XML.
• Acting product manager for three courses focusing on XML. Various product management tasks (sales sheets, product planning, gathering feedback from customers, and coordinating with marketing)

HQ: Chicago, Illinois

• Successfully led classroom training for more than 500 participants worldwide on Platinum business intelligence products, including database rapid application development software and database reporting software.
• Independent and team responsibilities in multiple business intelligence (BI) consulting assignments including product implementation, proof-of-concept, development and product troubleshooting assignments
• Managed projects to redesign and rewrite training courseware for business intelligence (BI) products
• Liaison between BI consultants/trainers and Platinum Education Division

Seattle, WA

• Created internal employee development training program which saved PRO-West $80,000 in external training costs in the first year of operation
• Approximately 420 hours of instructor-led courses offered between January and August 1997
• Designed Technology Training Program for medical review staff of 130 in four Northwest offices
• Managed training projects according to budget, time constraints, and resources
• Instructionally designed courseware and created training materials to accompany courses
• Presented courses on Windows, Word, WordPerfect, Access, PowerPoint, Excel, GroupWise and MS Project

Ba, Journalism

Education record