Anna Oliveira Email & Phone Number

Chicago, Illinois, United States

Helping to spread the CYE mission in the US!

Chicago, Illinois, United States

At WerFlo, we specialize in helping small businesses scale while humanizing their service delivery and enhance their people management practices.Through meticulous strategy definition and in-depth analysis of your current customer journey, we optimize every aspect of your service delivery. From identifying pain points to implementing streamlined processes.

Chicago, Illinois, United States

} Drove program enhancements to facilitate customer onboarding and foster productive collaborations among stakeholders, resulting in a streamlined operation and increasing conversions from 25% to 35%.} Built an operations team that enhanced the efficiency of SOC operations and Customer Service while ensuring timely resolution of escalations between.

Chicago, Illinois, United States

} Introduced a process, integrated systems, and a scheduling program to facilitate logistics for penetration tests, resulting in the successful establishment of a scalable 24/7 global operation in a year.} Collaborated with senior executives to develop and implement a program for launching a new product in 6 months, generating $1M in revenue within the.

Chicago, Illinois, United States

} Directed a support operations team of 3 members, overseeing all aspects of penetration testing delivery and the product portal for a $30M global customer portfolio supporting 3K customer subscriptions.} Developed the primary framework for Customer Service to enhance faster response times (FRT) and ensure excellent interactions (EI), significantly.

Chicago, Illinois

} Oversaw the development of Quarterly Business Reviews (QBR) to demonstrate service and product performance to customers across the project lifecycle.} Established collaborative efforts among support, sales, and technical teams to enhance the value of service delivery throughout the implementation of the PCI program.} Led a team of compliance analysts in.

Rio De Janeiro, Rio De Janeiro, Brazil

} Formulated the logistics plan for 3 official visits of British delegates to Rio de Janeiro, ensuring successful implementation and adherence to high-risk security milestones, resulting in no security incidents.} Built crucial relationships with local authorities, government officials, and other diplomatic missions while ensuring support for these.

Washington D.C. Metro Area

} Supervised HR functions for a 200-person workforce, including recruitment, HIPAA compliance, customer service training, third-party relationships, general office maintenance, and secure document storage.} Developed a bilingual training schedule for a comprehensive hotel training program and successfully trained 145+ people on customer service, safety.

United Arab Emirates

Rio De Janeiro Area, Brazil

Certification, Project Management

Project Management ( Cademp), Project Management In Company, Pdp

Human Resources, Trainning And Personnel Development, Pdp

Hospitality Management Partnership With Ecole Hoteliere De Lausanne, Hospitality Administration/Management, Bachelor’S Degree

Bachelor's in Hospitality Management

Bachelor Of Business Administration (Bba), Business Administration And Management, General