Anna Olvera Email & Phone Number

Temple, TX, US

Killeen-Temple Area

• Oversee the daily operations performance of computer systems for a 100+ personnel organization arrayed over multiple location.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems and supply technical support to perfect performance.
• Refine training materials and procedures and trained users in the proper use of hardware or software; developed Standard Operating Procedures for the organization audio-video system and trained seventy-five employees.
• Design, configure, and test computer hardware, network software and operating system software.
• Analyze data, troubleshoot, and set up equipment for employee use; planned and implemented a technology inventory system using SaaS.
• Perform maintenance and technical support for network devices such as Surface Pro Tablets, local/multifunctional printer, and workstations.

Belton, Texas, United States

• Using cost-benefit analysis and research, the agency applied, competed, and received government funding for a local municipality government grant.
• Compiled data using statistical analysis software to develop proposals for municipal transportation project.
• Formatted visual presentations for speeches and meetings using Microsoft Office applications and Audio-Visual equipment.
• Answered telephones and gave information to callers, took messages, or transferred calls to the right individuals.
• Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.
• Scheduled and confirmed appointments for clients, customers, or supervisors.

Copperas Cove, TX

• Answered routine telephone or in-person reference inquiries, refer individuals to other departments for further help, when necessary.
• Compiled data and kept student and textbook information database, created statistical reports, as needed.
• Recorded inventory data, such as quantity on hand, damages, or discrepancies, for reporting and recordkeeping purposes.
• Performed administrative support tasks, such as proofreading, transcribing handwritten information, or using calculators or computers to work with pay records, invoices, balance sheets, or other documents

Albertville, AL

• Greeted visitors or callers and managed their inquiries or directed them to the right people according to their needs.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or kept documents, such as attendance records, correspondence, or other material.
• Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Manage projects or contribute to committee or teamwork.
• Ordered and dispensed supplies; ran new office technologies when implemented into office operations.

Bachelor'S Degree, Computer Science

Associate Of Applies Sciences - Aas, Information Technology

Associate'S Degree, General Education

Activities and Societies: Phi Theta Kappa