Anna Orlov Email & Phone Number

A hard-working professional with extensive experience leading operations, projects and staff in social housing environment. Proven track record of delivering superior business results in customer service and property management domains through technology transformation, staff education, communication plans and engagement of social services. Extremely determined, self-motivated and self-disciplined with a good sense of humour and good general attitude to life.Director of HousingSt. Demetrius Development Corporation2019-PresentDeveloped and successfully implemented vacancy management policies which reduced vacancy loss by 70%. Provided vision and direction on occupancy goals and incentives which increased the revenue and resulted in added growth to Capital Reserve Fund. Introduced eviction prevention program that helped tenants connect with external resources to improve their financial situation.Property Manager Primrose Housing Co-operative Inc.2017 - 2019Negotiated property services contract that helped Co-op save money and improve delivery of maintenance services to members. Engaged local community services to develop supportive programs for Co-op’s seniors. Assistant Manager Peregrine Co-operative Homes Inc. 2015-2016Developed efficiency enhancing workflow improvements to accommodate increasing responsibilities. Set up processes and procedures to gain control of heavy office workload and to improve customer satisfaction. Housing Manager