Anna Ostapenko (Ekezli) Email & Phone Number

Ukraine

• Qualified the client`s requests for learning and development support through identifying core business challenges then assessing, planning, designing, developing and implement the learning solution programmes with business trainer for the client`s organisation• Successfully managed existing accounts and developed new ones via cold calling, direct mail campaigns, networking at specialized events, and company`s events• Managed client projects end-to-end• Delivered different types of meetings according to Company`s standards:- Intro and Need assessment Meeting- Proposal Presentation Meeting- Project update/alignment meeting with client- Kick-off meeting- Project Closing meeting• Prepared complex proposals and presentations of solutions, hold further commercial negotiations• Provided clients with consultations regarding their requests and needs• Conducted follow-up of marketing campaigns and events• Participated as co-trainer and assistant at 10+ training delivery and business simulations, leaded as PM and mentored a project team at the biggest complex project in the company • Participated in International company`s events and conferences – to learn, share experience and practice with real clients• Worked with CRM system: fill it in on the regular basis • Sales planing

• Providing sales support and managing quality service delivery for clients due to company`s standarts: - supported the realization of 35+ complex projects in Ukraine offline and online - successfully managed international projects in Europe and Central Asia (independely and as a part of cross-international team) • Providing trainers with all required information and training materials• Preparing and planning budgets for business trips and other training expenses• Regular work with CRM and preparing revenue, income structure et al. report every month• Maintained training calendar• Regular communication with the Network project manager on local/international projects and other business-related issues• Project Managmet and organizational support of trainings delivery: - preparation of documents (Agreement, Invoice and CoP), work with the client's accounting and legal departments; - preparation, programing online surveys and lately processing it results (eSurvey, Google Forms); - collecting feedback from clients after trainings and records it monthly; - working closely with the team - the trainig coordinator to manage organizational events for the client and prepare business trips, and the trainers to prepare training and follow-up materials;• Organizational support of marketing activities

• Coordination and administration of business trainings• Managing office life and events• Conducting marketing activities• Assisting the organisation's HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents• Administration, documentation and reporting• Processing invoices, managing office budgets and booking transport and accommodation for business trips

Master'S Degree, Economic And Social Geography

Human Geography