- Responsible for delivery of ES&I VP engagements, Meeting Plan & awards, Yammer Announcements according to the ES&I IC plan,- Deliver S&D Internal Communication using joint IC plans,- Implementation of integrated cross sectors Newsletter,- S&D Red Thread messaging - Bring cross sector Red Thread messaging into Internal Comms.- Deliver Motorsport Events plan for Customers engagements- such as F1 Grand Prix Abu Dhabi 2022, Monza 2023, Singapore 2023,- Manage EVP/VP/Sector Superstars awards- organization of Sector Superstars Event Istanbul 2023,- Digital & Marketing Budgets & POs- Clearly recorded and timely PO/ Invoice management.

- Responsible for launch of all CVPs with strong lead generation contribution- incremental margin C4+ 117 kUSD, - Implementation of new go to market strategy for Shell Fleet Assistant- 100 onboarded customers within 5 months;- Support Implementation of Fleet Segment route to market and Fleet CVP- led a f2f marketing trainings, developed marketing materials; - Manage relations with relevant stakeholders to ensure problem resolution of CVP- preparation of security pack for fleet managers, drivers and AMs;- Manage Change Processes to existing CVP- VAT recovery WoW change resulting in process improvement and cost saving (from paper documents to digital solution); - Enhance Shell webpages design resulting in SEO improvement.

- Part of OTC Deal Management Transition- relocation of sales support and pricing activities; led a training and onboarding for all new joiners; - Stabilized the processes within 3 months (back to green KPIs), managing the high volume of escalations together with team- positive feedback expressed in CSI surveys > 9 out of 10;- Responsible for order processing from order acceptance to payment of an invoice- automated of the Phone‑Ordering process by implementing a macro tool for Back‑up teams;- Responsible for resolving pricing related errors and disputes- resulting in saving 100$ on each processing dispute;- Being HSSE Champion responsible for introduction of ergonomic session, water track for team members resulting in better health, stress management.

- Professional customer service and advice in English and German Language for Lube Analyst inquiries- Processing of documentation requests (sample cards)- Customer support by registering the new machines, Components in the LSA portal- Communication and collaboration with stakeholders (lab)

- Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards;- Record and follow up all customer contacts in customer facing systems;- Liasing between customers and supply chain departments in coordination of delivery process;- Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order- Supporting in the resolution of delivery queries- Process improvement- created a new logic order form resulting in 15min time save for single order and customer’s satisfaction improvement, expressed by score 10 out of 10;- led OCR Project (convert existing customers orders into touchless) which brought improved customer satisfaction (CSI score 2017=9,7) and saved 1320 USD p.a.;- Gained cross department experience in Lubes Business as Service Application Specialist, Global Technical Specialist;

- Deliver operations on the highest level and within agreed timelines and quality targets- Book invoices in accordance with established accounting policy and process documentation- Maintain permanent contact with different stakeholders- Prepare reports according to process documentation and within agreed timelines

- Accounts Payable - processing vendor queries (phone and email) in German and English;- Processing of dunning letters;- Processing the open items on the customer account- "Travel and expenses" - audit and accounting of travel expenses- Responsibility for the payment runs

- leading Polish course for foreigners

- praca na serwisie;- organizowanie i pomoc przy konferencjach;- opieka nad gośćmi hotelu;