Anna P.

Anna P. Email and Phone Number

UX Product Team Lead @ Social Security Administration @ Social Security Administration
Anna P.'s Location
Washington DC-Baltimore Area, United States, United States
About Anna P.

Hi there! I'm Anna, a UX Product Team Lead passionate about building efficient and compelling user experiences. While I can't claim 20+ years of executive experience or be your "one-stop shop" for everything UX (let's be real, that would be a stretch!), I do bring a wealth of hands-on knowledge and a down-to-earth approach to the table. Currently, I lead both UX design and UX research teams, and I have to give a huge shout-out to my amazing team- watching them grow and evolve has been one of the most rewarding parts of my journey. It's been an incredible opportunity to bring together everything I've learned throughout my career and apply it to make a real impact on the projects we work on. My background spans the non-profit, corporate, and government sectors, and my journey into UX was unexpected. I started as a self-taught developer, and thanks to my relentless curiosity, I gravitated toward user experience design. Along the way, my superiors saw my potential to lead and mentor junior associates, which turned out to be one of the best career moves I've made. There are clear highlights to getting a promotion like that, but for me, it's all about creating space where others can find their inner leader, grow their confidence, and eventually step into leadership roles. It's gratifying and something I take very seriously.Aside from mentoring and leading teams at work, I also volunteer my skills at a local Catholic school, helping to improve their website's UX design and redesigning their internal business process with technology. It's important to me to give back and use my skills to make a positive impact beyond the workplace.

Anna P.'s Current Company Details
Social Security Administration

Social Security Administration

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UX Product Team Lead @ Social Security Administration
Anna P. Work Experience Details
  • Social Security Administration
    Ux Product Team Lead
    Social Security Administration Aug 2024 - Present
    Baltimore, Md, Us
    Driving UX excellence by leading cross-functional teams of designers and researchers to enhance internal and customer-facing products. Implemented continuous reporting systems using various tools, enabling data-driven insights through quantitative and qualitative analysis, directly impacting KPIs and monitoring success metrics. Bridging the gap between stakeholders, designers, and engineers by refining user stories and translating business needs into actionable design solutions. Empower teams to deliver user-centric designs with tools like Axure, Figma, Adobe XD, and Sketch, ensuring we meet business goals while maintaining technical feasibility.
  • Social Security Administration
    Information Technology Specialist
    Social Security Administration Aug 2023 - Present
    Baltimore, Md, Us
  • Leidos
    User Experience Specialist
    Leidos Mar 2023 - Aug 2023
    Reston, Virginia, Us
    - Led user research and stakeholder interviews to identify pain points in internal database systems, resulting in redesigned user flows that streamlined processes and improved satisfaction ratings by 38%. - Collaborated with cross-functional teams to deliver cost-effective, user-centered design solutions, enhancing usability for both customers and employees while supporting key business goals.
  • Indeed.Com
    User Experience Researcher
    Indeed.Com Sep 2022 - Feb 2023
    Austin, Texas, Us
    - Designed and led robust research plans, guiding junior team members through diverse methodologies to uncover insights that enhanced the user flows for supply chain and logistics platforms. - Pioneered research focused on understanding the needs of Spanish-speaking job seekers in the U.S., uncovering valuable insights that shaped tailored solutions to improve their job search journey within the company platform.
  • Teksystems
    User Experience Specialist
    Teksystems Jul 2021 - Sep 2022
    Hanover, Md, Us
    At Northrop Grumman - Conducted comprehensive research on diverse demographic groups, focusing on individuals who are blind/low vision, deaf/hard of hearing, or use wheelchairs. Gathered insights crucial for enhancing the design and functionality of the product.- Orchestrated the design of a customer-facing product through meticulous user research and in-depth analysis for client reviews. Collaborated seamlessly with cross-functional teams to create a mobile-accessible product catering to diverse users in various scenarios.- Spearheaded multiple user testing initiatives for customer-facing products, meticulously analyzing qualitative data. Presented findings and data interpretations to policyholders, government officials, directors, and third-party stakeholders. These efforts resulted in a significant restructuring of the existing product for improved performance.
  • Leidos
    Ux Analyst
    Leidos Aug 2019 - Jun 2021
    Reston, Virginia, Us
    - Spearheaded the redesign of a network database for local and nationwide law enforcement officials. Collaborated seamlessly with cross-functional teams to define parameters, functionality, and processes, resulting in an impressive 81% increase in new user retention post-launch.- Conducted comprehensive quantitative research using Google Analytics and in-house analytics tools to identify user behavior patterns across various products. Implemented a solution to eliminate the creation of fraudulent accounts, leading to a significant decrease in fraudulent activities.- Generated impactful risk management reports by working closely with key stakeholders. Evaluated technological, financial, and labor capacities to execute tasks with minimal to no risk, ensuring a proactive approach to potential challenges.
  • Pan American Health Organization
    Web Consultant- Ux Designer
    Pan American Health Organization Jun 2018 - Mar 2019
    Washington, D.C., Us
    Conducted secondary research and implemented design strategies to build a product for epidemiologists located throughout Latin America and the Caribbean. Collaborated with the project manager and product manager to determine the hierarchy of information needed to support the user and business needs. Managed employee training for the new system, and implemented strategies to improve their information updating process. Performed cross-platform and browser testing to assure sites functioned properly and displayed within agreed parameters and standards.
  • Pan American Health Organization
    Front-End Web Design Consultant
    Pan American Health Organization Feb 2018 - May 2018
    Washington, D.C., Us
    Upgraded a product, and its structure, used by numerous hospital staff throughout Latin America and the Caribbean during the annual Vaccination Week in the America campaign helped by PAHO. Collaborated with the Project manager, Product Manager, and the Communication Team to establish structure, and hierarchy of information and assure it was built within the approved parameters. Introduced new design strategies to assure the product would be more accessible in areas of limited technology and internet service.
  • Global Employment Solutions
    Information System Assistant I At Pan American Health Organization
    Global Employment Solutions Jul 2017 - Nov 2017
    Charlotte, North Carolina, Us
    Assembled the development and design of the first digital product for the Health in the Americas, a product that was used to collect and analyze trends, patterns, updates, and other data relating to the health and services in every country in Latin America and the Caribbean. Collaborated with the communication team, engineers, developers, translators, editors, and various teams throughout Latin America to assure the accuracy and functionality of the Health in the Americas product and its system.
  • Potomac Pediatrics
    Marketing Director
    Potomac Pediatrics Jan 2015 - Apr 2016
    Rockville, Maryland, Us
    Collaborated with third party organizations and increased patient services (e.g. new seminars and classes) by 45%; Launched a diaper donation system for underprivileged families within the community; Managed, edited and proofread website content; Analyzed target market competitive and customer trends;Evaluated demographics, prices and marketing outlets;Managed social media platforms to build positive customer relations and generated weekly reports of outreach progress; Wrote, edited and designed a range of business material such as brochures, power point presentations and marketing material for mass emails and print;Created and managed multiple budget plans; Designed questionnaires and records to gather meaningful feedback from patients, andAssisted with designing companys home website.
  • Potomac Pediatrics
    Patient Coordinator
    Potomac Pediatrics Aug 2014 - Jan 2015
    Rockville, Maryland, Us
    Assisted patients in resolving financial dilemmas and creating payment plan(s) that best suited their financial status; Supported scheduling department with patient appointments and administrative tasks, andProvided translation for Spanish speaking families.
  • Washington Hispanic
    Webpage Editor
    Washington Hispanic Sep 2010 - Sep 2012
    Published and edited webpage content in Spanish with hourly and up-to-date news reports ;Edited and uploaded videos for the company website and YouTube channel;Managed the social media platforms and,Provided translations during press conferences and interviews.

Anna P. Education Details

  • American University
    American University
    Business Administration
  • University Of Maryland
    University Of Maryland
    Visual Communication

Frequently Asked Questions about Anna P.

What company does Anna P. work for?

Anna P. works for Social Security Administration

What is Anna P.'s role at the current company?

Anna P.'s current role is UX Product Team Lead @ Social Security Administration.

What schools did Anna P. attend?

Anna P. attended American University, University Of Maryland.

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