CSI - customer service investigationCRM - customer record management Administration of dealer management system Carry out manufactures / standard reporting within the specific time frames in accordance with set procedures Ensuring that all marketing function are carried out in accordance with company procedures and manufactures franchise standards

- Devised and published metrics to measure the organization's success in delivering world-class customer service.- Managed workflow to exceed quality service goals.- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.- Strong Leader of customer support staff.- Dealing with suppliers and procuring all goods- Monitor and manage GP - Stock control and budgeting ensuring compliance of statutory regulations relating to Health and safety Organising- Hiring and training employees- Dealing with customer’s feedbacks, demands and problems - Merchandising products effectively in order to maximize sales - Successful introduction of new products