Anna Parsonage Email & Phone Number

Boise, Idaho Area

Selling Products to organize your home, office, traveling, or just because you like them.

Calling customers by telephone to participate in a health and health practice survey for the Public Health Department in various states (TX, FL, ID and others) Use scripts and customer service skills.

Provided temporary clerical relief. Data entry using wordFiledMatched invoices, data entry into Quickbooks for a painting company

Cooked and prepared meals for four childrenPicked up child from schoolParticipated in ICCP

Successful track record in demanding, fast-paced customer service environmentsNine years of outstanding team work experience in customer service environmentsOutstanding record in retaining both external and internal customersUtilize a positive approach to solving customer complaints; every complaint is an opportunity to examine internal business practicesResponsible for implementation and training for ACD (Automatic Call Distribution) multi-line phone systemAssess return mail, adding, updating or removing customer information from computerized systemParticipated in training staff on both federal and state laws, policies, procedures, and guidelinesRefer customers to other helpful resources available to them within the community in emergency situationsConduct in-depth, confidential interviews with customers to help them find resolutionEffectively diffuse angry customers through experience with public relations/human interactionClearly communicate state of Idaho statutes, policies, and laws to both internal and external customersSort and file documents numerically and alphabetically, from paper files to computerized recordsAssist in the training of staff of proper telephone etiquette to ensure a positive impression for the customerReceipted child support payments in to the fiscal computer systemCollection of child support payments from non-custodial parents and employersProvide one-on-one staff development and training to improve customer serviceMotivate co-workers through positive reinforcement to maximize potential and minimize turnoverProven relationship building with customers to ensure long term customer loyalty

Aas, Legal Administrative Support

Activities and Societies: Business Professionals of America

Aas, Applied Accounting

Activities and Societies: BPA

Technical Certificate, Business Technology

Skills for Career/Life Planning Mathematics Applied Communications Document Formatting & Document Processing, Office Procedures, Business.

Education record

Education record

Bachelor Of Applied Science, Criminal Justice Emphasis