Anna Patricia P.

Anna Patricia P. Email and Phone Number

ITILv3 | ITIL OSA | ITIL4 @ UnionBank of the Philippines
capital, quezon city, philippines
Anna Patricia P.'s Location
Calabarzon, Philippines, Philippines
About Anna Patricia P.

Result-oriented and effective with over 10 years of experience in IT and Telecom with proficiency in the areas of IT Service Management. Offering around years of experience in Change Management & Transition, Planning and Support, CSI, SLA management, Incident and Problem Management, Vendor engagement and Network management.

Anna Patricia P.'s Current Company Details
UnionBank of the Philippines

Unionbank Of The Philippines

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ITILv3 | ITIL OSA | ITIL4
capital, quezon city, philippines
Website:
unionbankph.com
Employees:
2472
Anna Patricia P. Work Experience Details
  • Unionbank Of The Philippines
    Senior Manager - Service Transition Group
    Unionbank Of The Philippines Feb 2023 - Present
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  • Globe Telecom
    Change And Deployment Manager
    Globe Telecom Sep 2021 - Feb 2023
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  • Yondu, Inc.
    Change Management Practitioner [Business Readiness Manager]
    Yondu, Inc. Nov 2019 - Sep 2021
    Business enablement on adapting the change which includes benefits realization, impact assessment, process update/improvement and training.
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  • Tech Mahindra
    Operations Manager
    Tech Mahindra May 2012 - Jul 2019
    Manages teams that handles Change Management, Operations Planning and Transition and Problem Management. Establish service improvement plan as part of CSI that is aligned with SLA and KPI.
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  • Verizon
    Affiliate Network Engineer Lead
    Verizon Apr 2008 - May 2012
    Lead a team of Network Engineers to provide support for customer managed network and internal Verizon data network.
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  • Sykes Asia Inc.
    Operations Team Lead
    Sykes Asia Inc. Dec 2005 - Apr 2008
    Managed a team of Technical Support Professional for AT&T Managed Internet Service
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  • West Corporation
    Technical Support Representative
    West Corporation Sep 2004 - Dec 2005
    Provide L1 Support for a US ISP provider
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Anna Patricia P. Education Details

Frequently Asked Questions about Anna Patricia P.

What company does Anna Patricia P. work for?

Anna Patricia P. works for Unionbank Of The Philippines

What is Anna Patricia P.'s role at the current company?

Anna Patricia P.'s current role is ITILv3 | ITIL OSA | ITIL4.

What schools did Anna Patricia P. attend?

Anna Patricia P. attended Polytechnic University Of The Philippines.

Who are Anna Patricia P.'s colleagues?

Anna Patricia P.'s colleagues are Raphael Omila, Diane Dominique Capili, Enrique Gonzales, Angel Magango, Arnold Ermitaño, Jun Traquena, Gerard Darvin.

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