Anna Patterson Email & Phone Number

Set inbound delivery appointments, analyze freight and inventory, balance inventory, order expedite, process RGAs

• Rate and invoice freight charges for customers.
• Analyze pricing to ensure profit margins are being met.
• Research invoicing discrepancies.
• Process credit memos.
• Printed and prepared invoices to be mailed to customers.
• Set up new customers and maintain current customer files

• Entered 30-40 customer purchase orders (data entry) daily via fax, email, EDI, and inbound calls.
• Answered 30-40 phone calls daily: tracked shipments, resolved customer service issues
• Account management
• Researched, corrected, and documented order entry & invoicing errors
• Processed returns (issued RGs), and credit memos, credited & rebilled invoice discrepancies.
• Assisted sales representatives by maintaining positive relationships with customers and providing quotes to both sales team and customers.

• Answered phones: tracked shipments, resolved customer service issues, faxed and emailed bill of ladings, delivery receipts, and invoices to customers
• Account management
• Researched and corrected billing/invoicing errors
• Billed 5 accounts with special pricing
• Maintained and updated customers’ files
• Provided rate quotes to sales representatives and customers

Verified insurance coverage, co-pays, and out of pocket costs for customers

• Attended training on multiple products
• Troubleshoot multiple products with customers
• Educated customers on proper usage of the product
• Provided tracking and return authorizations

Indianapolis, IN

(Contractor through Adecco from June 2009-August 2010) Entered customer purchase orders (data entry) via fax, email, EDI, and inbound calls. Attended monthly meetings to learn about multiple products, along with their specifications Answered phones: tracked shipments, resolved customer service issues Account management  Set up new accounts, maintained.

 Biller (data entry): Entered bills of ladings from customers for invoicing purposes Answered phones: tracked shipments, provided copies of bills of ladings, delivery receipts, and invoices to customers Researched and corrected billing/invoicing errors Processed International Documents Scanned documents for retrieval purposes Billing mentor (trained.

Indianapolis, IN

Data Entry

Indianapolis, IN

 Data entry Answered phones Light clerical work (filing, faxing, filling out paperwork, processing packets for professors)