Anna-Pearl Abena Asante Email & Phone Number

United Kingdom

Harrods Knightsbridge

London Area, United Kingdom

Provided advice and personal recommendation on vitality health products to clients through meticulous fact-finding to offer the most appropriate levels of cover, tailored to meet the needs of clients' and their families• Managing sales pipeline of £36000 per month with an average conversion rate of 80%• Increased customer retention by 10% after restructuring sales strategy• Increased overall policy and underwriters' approval by 5% by completing detailed and comprehensive coverage policies and plans• Responded to minimum of 150 inbound calls per week to assist new and existing clients.

London, England, United Kingdom

Played a pivotal role in facilitating the seamless migration of clients using GBST Composer systems etc., to a new platform by providing essential administrative support to the Invest Operations team.• Responded to inbound calls from clients and coordinated with Financial Advisors to efficiently facilitate client migration.• Proficient in utilizing GBST Composer systems including Noble, icompare and SmartStream for advisor/client data management• Developed extensive knowledge of wealth management products including ISAs, SIPPs, Pensions etc., to provide effective support to clients and increasing client satisfaction by 28%• Managed daily operational tasks vital to the department's success including financial record keeping, client management, maintenance issue resolutions and comprehensive administrative support.

Birmingham, England, United Kingdom

To provide administrative and general HR support to the HR Team and both internal and external clients.• Deliver first line support for external clients and colleagues daily through the HR Helpdesk portal.• Assist with interpretation of HR policies and procedures as governed by FAQs, templates, and guidelines for standard procedures• Streamlined HR ticketing system to provide technical support to HR and Payroll which decreased wait time by 30%• Facilitated annual exercise to create salary forecast across different departments to ensure annual incremental progressions where appropriate in accordance with the law (Low Pay Commission) and market value• Planed and administered over 10 training sessions for colleagues in relation to relevant payroll and HR topics, initiatives and/or changes

Birmingham, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Provided full range of administration services and client support in relation to various pension plans.• Obtained a wealth of knowledge on different types of pensions.• First point of contact for all existing and prospective client queries and complaints.• Utilized the internal system to update and maintain client information in a timely manner.• Calculated pension forecasts for over 50 clients daily.• Diligently managed and dealt with client accounts and statements in line with company policy and the Data Protection Act.• Provided value-added advice to clients addressing their pension needs.• Developed extensive knowledge on all pension products and services, enabling me to promote products that suited clients' needs and increased business retention.

South London, England, United Kingdom

A customer-facing role focused on assisting customers with their financial activities and performed various administrative duties.• Assisted around 50 clients daily in opening, managing, and optimizing their bank accounts and other financial products.• Ensured the correct documentation was collected, confidentially scanned, and verified prior to opening bank accounts• Managed 5 Senior Personal Bankers' work diaries.• Resolved customer complaints and restored confidence, ensuring repeat business.• Proactively provided feedback to management on how to improve customer service leading to an increase in customer satisfaction rate.

Portsmouth, England, United Kingdom

Essential part of role was to ensure a consistent and enjoyable customer experience and develop outstanding knowledge on all products in order to sell to customers and drive profits. Some of my daily activities included; • Organised the phone display in a way that was highly presentable to customers • Assisted customers with new products and technology • Took ownership of deliveries and managed stock levels effectively, reducing profit loss • Maintained calm, friendly, and positive when handling customer complaints • Reinforced a great team working environment and collaborated together in order to meet store targets • Offered solutions to customers that best matched their needs • Built personal and trusting relationships with customers, management, and my team

Master Of Science - Ms, Human Resources Management/Personnel Administration, General

Education record