Accomplished professional with exemplary operations, customer service, and financial management experience in the hospitality industry. Expertise in leading day-to-day operations to maximize efficiency and ensure customer satisfaction. Keen ability to lead, develop, and motivate staff to peak performance. Superb attention to detail; skilled at financial management and large-scale project management. Persuasive communicator; adept at driving collaboration among internal resources to reach shared objectives. Fluent in Italian; quickly establish rapport with people from diverse cultural and socio-economic backgrounds.Operations • Revenue Management • Yield Management • Customer Service • Client Relations • Forecasting Data Analysis • Performance Management • Payment Processing • Staff Training and Development • Call Center AR/AP • Property Management Systems • Fidelio • Delphi • Logistix • Marsha • Holidex • HIS • Ritchie • MSI