Data Analysis:- Collect, analyze, and interpret HR data, including recruitment, employee engagement, turnover rates, and performance metrics.-Develop and maintain HR dashboards and reports to track key performance indicators (KPIs).-Assist in the design and implementation of data-driven HR initiatives.-Ensure data accuracy and integrity in HR systems and reporting.-Support the development of ad-hoc reports and analyses as requested by management.-Manage employee relations, including resolving workplace issues and handling employee inquiries.-Oversee the recruitment process, including job postings, interviews, and onboarding of new employees.-Administer employee benefits, leaves of absence, and other HR programs.-Ensure compliance with company policies, employment laws, and HR best practices.-Maintain employee records and HR documentation, ensuring confidentiality and legal compliance.

- Process payroll, manage employee data changes in HRIS system, produce payroll reports.- Benefit administration including renewal, employee enrollment, employee termination and audit of benefit invoices.• Performs employee on-boarding and completes new hire verification.• Manages the recruitment and hiring process, source candidates, conducting reference checks, and issuing employment offers.• Manage and administers performance evaluations process.• Assists with implementing and enforcing company policies and procedures.• Ensures Company’s compliance with State and Federal employment laws.• Assists in creating and updating HR policies and related forms and documents.• Reviews and updates job profiles.• Updates Company HR manual as needed.• Provides HR reports and key indicators to Management.- Implement strategic HR policy and practices to drive employee engagement

Responsible for strategic Human Resources and operational leadership of company program,Lead employee lifecycle HR program, implementation and administration including recruitment, onboarding, benefits, employee relations, performance management and compensation. - Implemented electronic onboarding and streamlined hire process enabling a more effective hire to productivity timeline - Revamped annual performance review process, moving from date of hire to annual review cycle with streamlined assessment for employees and managers.- Enhanced internal website for employees with content relative to employee engagement, business operations including company manuals, as well as a centralized location for policies and procedures.

Talent Associate – Support clients with ADP Workforce Now Talent technology, including Applicant Tracking, Performance, Compensation, and Survey program consisting of Engagement, 360 Leadership and Exit SurveysOnboard clients using the ADP Workforce Now Talent suite. Consult on best practices to use Applicant Tracking Performance Management, Compensation, DataCloud Support clients using ADP systems enabling them to active talent using a streamlined system Consult with clients using the ADP Talent software around performance and hiring best practices Create engagement survey projects for clients enabling them to better understand their workforce’s satisfaction and engagement at the employee and leader level.

Program Management - Survey Program Champion Key role in Implementation of Survey Program using Medallia PlatformDeveloped and delivered content to support use of Medallia platform, Net Promoter Systems (NPS) survey types enterprise wideDefined Closed Loop Process for associates improved client and associate engagementSupported business requirements NPS Center of Excellence (CoE) related to MedalliaAnalyze survey program and process, taking into account business needs for client feedback and make recommendations to drive client insights and improve overall customer satisfactionResponsible for identifying and testing survey data requirements for any enhancements such as change in survey methodology, including enhanced survey format/questions, survey email invite, and Medallia platform enhancements Created communication channels from front line leaders – centered around program updates to ensure continued engagement by users in the survey program

Responsible for implementing and developing Quality Plan for Call Center associates located in Miami and Makati, Philippines. Increased overall number of evaluations per associate. Assisted in successfully migrating department’s current call recording platform from Witness to NICE. Work together with other functional areas within ADP to identify training opportunities. Leads and develops Call Mentor, 5 direct reports

•Responsible for delivering coaching feedback to associates on a monthly basis. Associates are both remote and onsite.•Develop QA plan for the month, identify call types for review and project and manage monthly QA goals.•Coach and develop other associates within department to be able to provide monthly evaluations to associates.•Identify current trends in department and work with Management Team in developing targeted training for department, aligning department with customer service needs.•Lead QA Team call calibrations