• ISTQB foundation Certified • SAFe Agile framework certificate . ISTQB Agile course . Have used TFS, ADO Azure Dev Ops to test plan , execute test cases. Test dashboard. Raise defects, Sprint Planing, track tasks . Written many Test user guides for team members. Function and Regression Testing • Write TCERS based on Specification documentation and Codes tables for a Web based system.• Analyse Specification documentation and Codes tables to plan and document test cases for Functional testing• Recording, resolving and tracking defects• Document scenarios for System/End to End Testing• Document test cases in ALM for System/End to End Testing• Execute test scripts using ALM manual run as well as ALM Sprinter• Perform Integration Testing• Assist fellow team members• Develop training and knowledge sharing documents.

CASE21 SQL Relational Database: administration and finance system used by 1600 Victorian schools to manage enrolments, local payroll, administration and accounts. • Managing (in rotation) CASE21 system update releases to 1600 schools annually.• Analysing requirements and specifications; and creating test plans and summary reports.• Creating, executing and managing test scripts and cases using Quality Center.• Performing integration, system, regression and beta testing.• Recording, resolving and tracking defects using defect management systems.• Coordinating Beta testing processes, onsite user acceptance testing and peer reviews.• Working collaboratively with business analysts and programmers to communicate and resolve complex technical issues within the functionality being tested.• Managing user requests for changes, introducing changes and implementing bug fixes.• Creating implementation and testing procedures documentation.Key Achievements• Established positive working relationships with application developers, business representatives, business analysts and programmers.• Effectively managed competing priorities and maintained a calm, methodical approach during high pressure, deadline-driven situations. • Delivered stringent group targets for managing requests for changes – up to 100 per release.• Managed the testing and release of complex components single handed, including the new finance data transfer system to facilitate financial data transactions between schools.• Completed system enhancements and software fixes within designated timeframes.• Created test cases and training material, then facilitated training sessions and workshops for Building Future Works users.• Developed training documents and procedures manuals.• Introduced improved knowledge sharing practices as part of daily workflow processes.• Mentored new team members, leading by example and providing ongoing support and advice

• Assisting with the upgrade of the Human Resource Management System (HRMS) and Payroll.• Working with a large team of up to 20, training staff to write scripts for the quality centre.• Developing documentation and creating user training manuals.• Analysing report specifications, reviewing documentation defects, reviewing technical specifications, and analysing web integration design documentation.• Resolving ‘build design’ issues raised in the Business Analyst Register.• Documenting batch processes, functional reports and interface specifications.Key Achievements--------------------------• Liaised extensively with system developers and built strong stakeholder relationships. • Documented processes effectively and introduced improved knowledge sharing practices and procedures to outline steps, provide advice, record testing processes and share resolutions.• Developed a reputation for proactively resolving problems and streamlining processes, clarifying discrepancies with consortium staff, writing and executing test scripts, and logging defects.

The State Revenue Office (SRO) is the Victorian Government's major tax collection agency.• Reviewed existing business documentation and work requirements pertaining to Land Tax• Identified outstanding issues and resolve problems• Represented business needs to application developers• Documented system problems raised by the business• Prioritised business needs on an ongoing basis• Tested resolved system problems prior to being implemented to the production environment• Liaised constantly with business users and application developers• Provided expert assistance to business users in using the new system• Identified and resolved inconsistencies in billing processes to ensure that accurate information was sent to customers• Accurately tested system fixes before they were released to the business• Raised and Resolved all Problem reports.

Seconded as a Subject Matter Expert to develop manuals that contain information on the business protocols, policies and practices • Scoped and agree to the purpose and objectives for the manuals• Liaised with appropriate departmental staff to gather critical information• Developed information categories• Co-ordinated materials for inclusion, ensuring inconsistency of content• Determined suitability and complexity of the material• Consulted with senior management and agree timelines and progress points• Successfully completed Phase 1 of the project.• Organisational overview, Mission, Vision and Values• Purpose of the business, context and function• Knowledge, tasks, administration and KPI’s• Reporting and statistics

• Contributed to the writing, reviewing and testing of training material for the new $30m core business replacement system• Ensured concise and easy to follow information was contained in the manuals• Delivered formal training session to groups of up to 60 staff• Oversee and facilitate individual training and coaching during self paced sessions• Prepared additional training support material to assist staff• Completed delivery of total training package to 60 staff within a two week period• Facilitated coaching and individual support to 40 staff• Attained a certificate in Workplace Training.• All Training completed within the designated timeframe• Provided continuous post training support after completion of course materials• Provided feedback from training for the review and further development of the system

Provide input to the development of the $30m replacement IT system for the State Revenue Office, as a business expert and then as a Test Analyst.• Mapped business processes and activities• Reviewed System Documentation, provide comments and raise issues.• Conducted expert focus groups to establish business needs• Provided advice on screen design regarding the style, design and content.• Reviewed and provided comments on the Prototype design.• Liaised closely with IT staff and system developers• Wrote Test Scripts scenarios for the purpose of testing using Test Director. • Performed Acceptance and User Acceptance Testing to ensure that it contained the required functionality.• Identified problems with system functionality and raise problem reports using PVCS Tracker.• Prepared resource schedules and identify training requirements for each team.• Provided business knowledge to the instructional designers to compile the training manuals.• Contributed to the writing, reviewing and testing of the training material • Approximately 150 operational tests conducted on the new computer system• Maintained an excellent relationship between operational and development teams.• Completed 100% of tasks to specified deadlines• Completed multiple development, testing and training tasks concurrently• Developed and presented a system induction session to familiarize staff with its operation.• Worked well under pressure, by continually maintaining a high level of performance.