Anna Peterson ♦️

Anna Peterson ♦️ Email and Phone Number

Head of Customer Management @ Telia
Stockholm County, Sweden
Anna Peterson ♦️'s Location
Stockholm, Stockholm County, Sweden, Sweden
Anna Peterson ♦️'s Contact Details

Anna Peterson ♦️ work email

Anna Peterson ♦️ personal email

n/a
About Anna Peterson ♦️

• +25 years of experience in leadership and management positions.• Excellent verbal and written communication skills in both Swedish and English.• Excellent leadership & people management skills.• Extensive experience in change management processes.• Extensive experience in financial management.• Combines a process oriented approach with an ability to support business needs.

Anna Peterson ♦️'s Current Company Details
Telia

Telia

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Head of Customer Management
Stockholm County, Sweden
Website:
teliacompany.com
Employees:
17904
Anna Peterson ♦️ Work Experience Details
  • Telia
    Head Of Customer Management
    Telia
    Stockholm County, Sweden
    View
  • Telia
    Head Of Quality & Customer Management
    Telia Apr 2024 - Present
    Stockholm, Sverige
    View
  • Telia
    Head Of Performance And Process
    Telia Jun 2023 - Apr 2024
    Stockholm, Sverige
    View
  • Globalconnect
    Quality Manager
    Globalconnect Mar 2023 - Jun 2023
    Stockholm, Sverige
    View
  • Globalconnect
    Head Of Standard Delivery | Business Unit B2B Sweden
    Globalconnect Jun 2022 - Mar 2023
    Sverige
    View
  • Globalconnect
    Head Of Group Operation Centre
    Globalconnect Feb 2022 - Jun 2022
    View
  • Globalconnect
    Head Of Network Operation Centre
    Globalconnect Mar 2021 - Jan 2022
    View
  • Globalconnect
    Interim Manager, B2B Delivery Coordination
    Globalconnect May 2020 - Mar 2021
    Stockholm County, Sweden
    View
  • Daniel Wellington
    Global Head Of Customer Service
    Daniel Wellington Sep 2019 - Mar 2020
    Stockholm, Sweden
    View
  • Tieto
    Delivery Services Country Lead | Infra Technology Services
    Tieto Jun 2019 - Sep 2019
    Sweden
    View
  • Tieto
    Director, Global Centralized Functions
    Tieto May 2018 - May 2019
    Responsibilities have included management of multinational teams and sub-units within areas like Control Desk, Process Management, Customer Operations Management, Service Management, Entry to Operations Management and Automation/RPA.
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  • Telia Sverige
    Head Of 2Nd Line Sales & Support, Service Operations
    Telia Sverige Nov 2017 - Apr 2018
    Stockholm, Sverige
    Responsible for Customer Services 2nd Line Sales & Support (fixed & mobile Tech Support and Order Management), for both B2B and B2C customers
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  • Telia Sverige
    Head Of 2Nd Line Support, Service Operations
    Telia Sverige Jun 2017 - Nov 2017
    View
  • Telia Sverige
    Head Of Enterprise Services, Customer Channels
    Telia Sverige Jul 2016 - Jun 2017
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  • Telia Sverige
    Head Of Service & Support, Customer Channels
    Telia Sverige Jun 2014 - Jun 2016
    Sweden
    Main objectives;- Contribute to and develop a customer centric service and sales culture within the area of responsibility.- Lead and develop an inbound call center for business customers in the SME segment supporting the full product and services portfolio of Telia.- Develop a top of the line support center.- Develop expertise in cross-sell and up-sell on inbound support center calls.
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  • Teliasonera
    Head Of Enterprise Products & Services, Technology Unit Sweden
    Teliasonera Apr 2014 - May 2014
    Sweden
    Interim manager role due to company re-organization.Main objectives of the Enterprise Products & Services unit at country level;- Develop country products and systems with short time to market to relevant costs and to drive roadmap and architecture work.- E2E responsible for development and maintenance of country defined products and services incl. initiatives that require input across Products & Services / IT / Networks & IT Infrastructure within B2B segment.- Development and maintenance of country products within B2B segment.- Application, development, maintenance of country Products & Services platform within B2B segment.- Business architecture for B2B segment country Products & Services platforms.- Roadmap for B2B segment country Products & Services platforms.KPI:s;- TCO of systems- OLA fulfillment- Time to market of platform functions- Cost per transaction/user- Product platform portfolio KPIs - Revenue versus cost
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  • Teliasonera
    Director, Head Of Application Business & Cloud Services
    Teliasonera Dec 2013 - Mar 2014
    Area of responsibility has been to ensure the development, maintenance and delivery of applications for business customers within agreed time frame and budget.Second line manager with a direct people management responsibility for 5 managers and an organization of 65 in total with employees and managers located in multiple locations in both Sweden and Finland.Main objectives of the unit have been;- Technical product realization for Clouds Services for all client segments and B2B customized solutions.- End-to-end product production responsibility and development of products for Business and Cloud Services.- Technology migration and change management.- Transition to future proof production and competencies for the area.- Technology/maintenance supplier management.
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  • Hewlett-Packard
    Support Business Manager
    Hewlett-Packard Nov 2012 - Dec 2013
    • Responsible for the Support Services business within the business unit of Technology Services in Sweden. This includes services like installation/start-up services, break-fix of hardware/software, technology consulting, proactive services and data center care services.• Second level manager and direct people manager for 10 individual contributors working as portfolio/product managers and solution architects.• Revenue and P/L responsibility.
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  • Hewlett-Packard
    Delivery Country Manager, Technology Services
    Hewlett-Packard Sep 2010 - Oct 2012
    Sweden
    • Second level manager within the business unit of Technology Services in Sweden.• Direct people manager for 7 managers and 8 individual contributors. Indirect people management for an organization of approx 130 individual contributors.• Responsible for all service delivery related to the Technology Services business in Sweden.
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  • Hewlett-Packard
    Customer Operations Manager
    Hewlett-Packard Feb 2009 - Aug 2010
    Sweden
    • Second level manager within the global function of Customer Operations supporting the business unit of Technology Services.• People manager for one people manager and two supervisors. Direct and indirect people management for an organization of 25 individual contributors.• Responsible for all financial and operational activities related to the Technology Services business in Sweden.
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  • Hewlett-Packard
    Engagement Customer Operations Manager
    Hewlett-Packard Oct 2006 - Jan 2009
    Sweden
    • First level manager within the business unit of HP Services.• People manager for a team of 20 individual contributors (advanced project controllers, financial leads and business process analysts).• Responsible for all financial and operational activities related to the external customer projects within the different business areas of HP Services (Outsourcing Services, Technical Services and Consulting & Integration Services).• Involved in near- and off-shoring activities of back-office work to HP´s Global Business Centres in India, Romania and Bulgaria.
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  • Hewlett-Packard
    Contract Operations Manager
    Hewlett-Packard Aug 2002 - Aug 2005
    Sweden
    • First and, later on, second level manager within the business unit of HP Services.• People manager for a team of 30+ contract administrators.• Managing the installed base of support agreements/contracts within HP Services.• Involved in off-shoring activities of back-office work to the HP Global Business Centre in Chennai/India.• Awarded to the HP EMEA Top Achiever´s Club in 2005.
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  • Hewlett-Packard
    Business Administration Manager
    Hewlett-Packard Aug 1999 - Aug 2001
    Sweden
    • First level manager within the business unit of Customer Services.• Project Manager for a project within the IT cost savings area for the Northern European Region.• People manager for a team of administrators
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  • Hewlett-Packard
    Business Administration Manager
    Hewlett-Packard Feb 1997 - Aug 1999
    Sweden
    • First level manager within the business unit of Consulting Services.• People manager for a team of project controllers.• Responsible for all activities within the area of business administration.
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  • Hewlett-Packard
    Business Administration Manager
    Hewlett-Packard Jan 1996 - Jan 1997
    Sweden And Finland
    • First level manager within the business unit of Medical/Healthcare Systems.• People manager for a small team of administrators in both Sweden and Finland.• Responsible for all activities within the area of business administration and results analysis.• Main contributor of a program for clean-up activities regarding business control issues.
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  • Hewlett-Packard
    Project Controller
    Hewlett-Packard Jun 1995 - Jan 1996
    Sweden
    • Financial tracking of external customer projects within the business unit of Consulting Services.• Month-end closing activities, results analysis and business information support to business management.
    View

Anna Peterson ♦️ Skills

Business Process Service Delivery Outsourcing Management Change Management Leadership It Service Management Cloud Computing Team Leadership Data Center Solution Selling Strategy Managerial Finance Contract Management Analysis Consulting It Strategy Project Management Business Process Improvement Customer Service Finance Managed Services Solution Architecture Pre Sales Cross Functional Team Leadership Partner Management Telecommunications Professional Services Integration Itil It Outsourcing Service Management It Management Offshoring Crm Project Portfolio Management Governance Business Analysis Erp Project Delivery Process Improvement Program Management Vendor Management Team Management Sla It Operations Enterprise Software Business Intelligence Incident Management

Anna Peterson ♦️ Education Details

Frequently Asked Questions about Anna Peterson ♦️

What company does Anna Peterson ♦️ work for?

Anna Peterson ♦️ works for Telia

What is Anna Peterson ♦️'s role at the current company?

Anna Peterson ♦️'s current role is Head of Customer Management.

What is Anna Peterson ♦️'s email address?

Anna Peterson ♦️'s email address is anna.peterson@hp.com

What schools did Anna Peterson ♦️ attend?

Anna Peterson ♦️ attended Handelshögskolan I Stockholm / Stockholm School Of Economics, Stockholms Universitet / Stockholm University, Järfälla Gymnasium.

What skills is Anna Peterson ♦️ known for?

Anna Peterson ♦️ has skills like Business Process, Service Delivery, Outsourcing, Management, Change Management, Leadership, It Service Management, Cloud Computing, Team Leadership, Data Center, Solution Selling, Strategy.

Who are Anna Peterson ♦️'s colleagues?

Anna Peterson ♦️'s colleagues are Azadeh Mashinchian, Vendela Dahlén, Siim Peeter Simisker, Justinas Adomaitis, Andreas Wieselgren, Eimantė Bilinskaitė, Mats Isacson.

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