Anna Phan Email & Phone Number

Australia

Australia

• ResponsibilitiesBe responsible for the accurate data entry and collation of all received Proof of Deliveries (POD’s). Key responsibilities will include:
• Uploading, scanning, printing, filling, and archiving of all Proof of Deliveries (POD’s)
• General data entry
• Assist in all general administrative tasks as required
• Classifying, indexing, maintaining, and updating both manual and electronic filing systems.
• Typing of correspondence and data entry.

Ho Chi Minh City, Vietnam

• Lead & Manage the Admission team, is responsibilities for the successful management of admission processes and ensure operational efficiency and optimal resource plaining for operations by adhering to the admission.
• Meeting the needs of our students, partner, staff and stakeholder by delivering high quality service and providing a path to the best possible academic success.
• Key Responsibilities: General Admission management, Training & Coaching, Quality Management, Communications, Customer Service, Improvements, Data Management, System Use, Team management, Supporting Head of Admission

Vietnam

• Duties:
• Organize Onboarding training for all New Staffs about Method, Product Knowledge, Operation SOP, Sales Skills.
• Organize refresh training for Center Staffs.
• Consolidate & prepare training kit, material for all training activities.
• Support MD, OM, HOA on filed feedback & coaching for Center staff.
• On the job coaching for Center Staff in order to improve Sales & Operation performance.

Vietnam

• SALES MANAGER (09/2017 – 05/2020)Duties:
• Allocating more time for developing 06 centers ICR in HCMC to ensure the close hands on & sales supports activities assisted to ensure center reach its sales target & move to good performing center.
• Ensuring the CSOs hit their personal target & Center Managers hit & exceed center's sales monthly.
• Maintain sales force in Centers that include Center Managers, ECs by recruiting, selecting, orienting, training & coaching sales & service employees.
• Maintain center sales & service job results by counseling and disciplining employees, planning, monitoring and appraising job results.
• Develop business with new clients for franchise (B2B).

Ho Chi Minh

• Managing the Centre and ensuring everyday smooth operations and delivery to students.
• Ensure that the Institute's methodologies and best practice is followed at all times in order to achieve consistency with other Center.
• Working closely with the Service Manager and creating a strong partnership between Service (didactic) team and Sales Team, in order to create good synergies.
• Leading, training, and coaching the sales team and assuring they achieve set sales targets as agreed by BOD.
• Ensure the implementation of effective meeting and information sharing structures.
• Work with Human Resources to ensure that all people development strategies to support retention and excellent results are put in place.

 Consulting and convince customers to participate in courses of Wall Street English. Building trust and support current students in order to increase the number of new students through referral channels and renewal. Make sure to provide the best quality service for students. Following up all potential customers and making business plan weekly/monthly.

Vietnam

 Maintain the existing business relationship, taking orders; establish relationships with new business planning and organizing daily work schedule for the existing business relationship or business relationship potential. Plan the work week, month browsing the Sales Manager, follow the approved plans. Understand the function, effects, cost, advantages.

Certificate Iv Real Estate Practise, Real Estate

Bachelor Of Business Administration (Bba)