Anna Phan Email & Phone Number

Australia

Australia

ResponsibilitiesBe responsible for the accurate data entry and collation of all received Proof of Deliveries (POD’s). Key responsibilities will include:• Uploading, scanning, printing, filling, and archiving of all Proof of Deliveries (POD’s)• General data entry• Assist in all general administrative tasks as required• Classifying, indexing, maintaining, and updating both manual and electronic filing systems.• Typing of correspondence and data entry.• Answering incoming calls, operating switchboard, and other electronic/digital office equipment (ona needs basis when required)• All other duties as requested by the Accounts

Ho Chi Minh City, Vietnam

• Lead & Manage the Admission team, is responsibilities for the successful management of admission processes and ensure operational efficiency and optimal resource plaining for operations by adhering to the admission requirement, policies, procedure and the service level agreement.• Meeting the needs of our students, partner, staff and stakeholder by delivering high quality service and providing a path to the best possible academic success.• Key Responsibilities: General Admission management, Training & Coaching, Quality Management, Communications, Customer Service, Improvements, Data Management, System Use, Team management, Supporting Head of Admission

Vietnam

Duties:• Organize Onboarding training for all New Staffs about Method, Product Knowledge, Operation SOP, Sales Skills.• Organize refresh training for Center Staffs.• Consolidate & prepare training kit, material for all training activities.• Support MD, OM, HOA on filed feedback & coaching for Center staff.• On the job coaching for Center Staff in order to improve Sales & Operation performance.• Identify & feedback to Sales Management on market issue & opportunities with suggested solution.• Training project management: to manage training project aligned with business requirements.• Weekly, month Training report & Coaching feedback report.• Work with OM to develop Operation SOP.• Managing & Updating Timetable in all center and country about class list, number of classes, number of teachers, teaching hour, number of students in class.• Control Teachers Budget, teachers forecast.• Statistic out the classes that have full student, number of students who need enrollment.• Suggest to OM about opening new class and closing class, cancel class to maximize fulltime teacher’s teaching hour.• Manage and update teachers’ availability, risky and requests.• Finalize about teaching hour per teacher per month to support HR, Finance, Academic do teacher time sheet. • Weekly, month Timetable, open class, close class,cancel report & Solve Timetable issue per center.• Manage Part-time cost as: Teaching Assistant, Safety Assistant, Center Assistant.• Recruiting & training, coaching for Part time staff. • Supporting HR to interview Operation & Sales Staffs level Staffs to Manager.• Planning & Control Budget Center Activity.

Vietnam

SALES MANAGER (09/2017 – 05/2020)Duties:• Allocating more time for developing 06 centers ICR in HCMC to ensure the close hands on & sales supports activities assisted to ensure center reach its sales target & move to good performing center.• Ensuring the CSOs hit their personal target & Center Managers hit & exceed center's sales monthly.• Maintain sales force in Centers that include Center Managers, ECs by recruiting, selecting, orienting, training & coaching sales & service employees.• Maintain center sales & service job results by counseling and disciplining employees, planning, monitoring and appraising job results.• Develop business with new clients for franchise (B2B).• Develop business with Corporate enrollment & reach sales growth of this new channel.• Proactively search for good location to organize, conduct sales booths, sales to generate more leads• Co-work with Marketing Manager on join-promotion programs with other economic sector to build brand-awareness & generating more leads.• Coaching , training , hands on & put in disciplinary to help Center Managers able to manage the sales management per day/week in center to hit & exceed sales target.• Manage center with daily/weekly phasing & performance delivery of calls, appointments, shows, pipeline & sales.• Gather & report competitor activity & market intelligence. Work with Marketing Manager, Operation Manager to propose competitive promotion scheme to attract more enrollment to reach/exceed sales target.• Manage performance assessment with Center Managers & give appropriate training, coaching that fit with individual to improve center's performance.• Work with HRM for recruiting & developing plan prepared ahead for CMs or ECs.

Ho Chi Minh

• Managing the Centre and ensuring everyday smooth operations and delivery to students.• Ensure that the Institute's methodologies and best practice is followed at all times in order to achieve consistency with other Center.• Working closely with the Service Manager and creating a strong partnership between Service (didactic) team and Sales Team, in order to create good synergies.• Leading, training, and coaching the sales team and assuring they achieve set sales targets as agreed by BOD.• Ensure the implementation of effective meeting and information sharing structures.• Work with Human Resources to ensure that all people development strategies to support retention and excellent results are put in place.

 Consulting and convince customers to participate in courses of Wall Street English. Building trust and support current students in order to increase the number of new students through referral channels and renewal. Make sure to provide the best quality service for students. Following up all potential customers and making business plan weekly/monthly to achieve monthly sales target. Study English to improve more English skill and have excellent knowledge in terms of product. Responsible for management a team (about 4-5 person/team). Coaching and support them during their work process.  Help them make a good sale plan and convince them achieve their targets and hit team targets. Report to CD or manager on the team to get advise and solution.

Vietnam

 Maintain the existing business relationship, taking orders; establish relationships with new business planning and organizing daily work schedule for the existing business relationship or business relationship potential. Plan the work week, month browsing the Sales Manager, follow the approved plans. Understand the function, effects, cost, advantages and disadvantages of products and similar products, products of competitors. Understand the customer contact processes, complaint handling process information, the process of receiving and handling of customer information, fully recognized under the form of this process. Contacting customers and record all customer information in customer contact report. Report content daily customer contact for Sales Manager. Up orders after the customer has agreed to base, moved to the Sales Manager for comments on the terms of the application. Establish procedures for signing, save copies of orders, scripts for business managers to keep a copy for the accounting department to keep. Direct implementation, urging implementation of the order, including delivery procedures, invoices, customer and quality testing products delivered. Receiving and handling of customer complaints about product quality, delivery time .... Subscribe to the liquidation process orders, support accounting department urge liabilities, finished only when the customer has the responsibility to repay.

Certificate Iv Real Estate Practise, Real Estate

Bachelor Of Business Administration (Bba)