Anna Phea Email & Phone Number

• Set and achieve personal sales goals as well as the goals of the team• Greet customers in a timely and professional manner• Provide honest and confident feedback to customers regarding the style and fit of their interest of clothing• Build relationships with customers by following up with their purchase, recommend new merchandise, and invite them to upcoming events• Open new Nordstrom Rewards and explain the benefits of having them• Perform daily department maintenance such as cleaning, re-merchandising, stock work, price mark downs, and merchandise transfers• Customer styling

• Respond timely to all communication regarding inventory inquiries and discrepancies• Receives all product in accordance with Retail Operations Policies and Procedures (e.g. third-party and transfers)• Process all outbound shipments in an accurate and timely manner (e.g. store-to-store transfers, returning products back to the vendors, sending product to the outlet stores) • Accurately process charge-sends on a daily basis• Accurately complete, manage, and retain all shipping and receiving documents in accordance with Retail Operations Policies and Procedures• Inspect all non-salable merchandise, determine if manufacturer's defect or non-manufacturer's defect, and process as outlined in Retail Operations Policies and Procedures• Ensure shipping supply levels are maintained• Participate in executing visual merchandising philosophies, cleaning and upkeep of the physical store at the direction of store management• Assist with floor sets, floor recovery, and the daily pull• Ticket merchandise including markdowns, re-tickets, and replacing missing tickets

• Assist in maintaining a well-stocked and neat store appearance• Reset shelves and products according to corporation standards and planograms• Physically removing goods up to 50+ pounds from a truck and putting empty pallets, security cages, and transfers back on the truck. Requires the use of various material-handling equipment• Moving merchandise to and from the perimeter and gondola overstock areas and requires climbing a ladder up to 12 feet• Operating the carboard bailing machine as well as making cardboard bails• Changing inventory counts to correct amount in stock• Customer Service

• Perform daily walks for the department to ensure replenishment of shelves• Made picklists in order to grab products from the back and bring them to the floor• Lead a team of approximately 4-8 employees on stocking etiquette• Filled online orders as well as received orders• Did daily bag checks of team members

Bachelor Of Arts - Ba, Interdisciplinary Of Arts And Science: Arts, Media, And Culture

Associate Of Arts - Aa, Design And Visual Communications, General

Activities and Societies: 2012-2013: Member of the Asian Pacific Islander Club | 2012-2013: Member of the Black Student Union | 2011-2013.