• Coordination of a high volume of student and teacher, social, and corporate bookings and ongoing review and maintenance of bookings and registration processes and systems• Management of the Creative Learning external communications• Oversee management of creative studio and education room bookings• Financial reconciliation for group programming - overseeing finance processes such as booking invoices, registration, and account payments• Coordination of Creative Learning eNewsletters and website articles• Managing multiple priorities from internal and external groups for a dynamic environment with a high daily turnover• Coordinate tailormade program requests, including creating costing and quote, liaising with artist educators and liaising with teachers/schools • Coordinating team and program statistics for internal and external reporting• Project support (creating resources, templates, data collection, technical support, logistics)

• Organising volunteer events and meetings (logistics and content)• Supporting volunteers through email and telephone queries • Processing and managing volunteer role applications, maintaining accurate volunteer records on a CRM system• Managing finances (invoices and expenses, credit card statements, budgeting)• Collection and organisation of data, including survey creation• Recruitment – shortlisting and interviewing job applicants

• Providing general administrative assistance to project coordinators and managers (including organising resources, meeting support, website administration)• Organisation and support of volunteer conference with 150+ delegates• Creating, reviewing, and editing volunteer training resources • Maintaining and supporting key volunteer and staff relationships

• Processed enquiries from academics in active conflict zones, interviewed potential fellows, assessing language and academic skills • Database management using Salesforce• Demonstrated the ability to handle high pressure and sensitive personal information

• Assisted in organising several major fundraising events across Australia• Supported volunteer communication via phone and email• Volunteer shift rostering across multiple sites• Database management• Provided general administrative assistance to Volunteer Coordinator