Looking for consulting and contracting roles, part-time and full-time opportunities.Job titlesDesign Research Operations - User Experience Research Operations - UX Research Operations Program Management - ResOps - Research Operations Manager - Project Management - Program ManagementLocation typesOn-site - Hybrid - Remote

Participant Recruitment: Managed 3-4 high-impact ambiguous projects concurrently across industries and sectors. Collaborated with US and European cross-functional teams and clients on design projects. Recruited in the US, Mexico, Europe, Kenya and India.Project Diversity: Responsible for research operations on projects spanning healthcare (cardiology, Alzheimer's, menopause, Covid-vaccines, RZV), wellness/mental health, large tech/startups (online safety/privacy, AI, gaming), transportation (trucking and transportation services), finance and consumer products.Mentoring and Collaboration: Mentored colleagues on research ops best practices, methodologies, and participant recruitment. Partnered with legal teams for vendor relationships and data privacy compliance. Onboarded new participant recruiting partners and contractors. Assisted in scoping RFPs, applying for FWA and IRB.Strategic Contributions and Efficiency Improvements: Created business case proposals for research software and platform recommendations. Managed and scaled participant incentive payments process, reducing intake time and enhancing adoption. Iterated and scaled research ops processes and consent form collection for project team support. Identified gaps and documented processes to be used for self-serve solutions and onboarding. Advanced research ops impact and understanding of best practices at IDEO.

UX Research Operations manager facilitating all things research at Wayfair, supporting a growing team of 19 User Researchers across 9 different workstreams and end users. Logistics and participant recruitment in both B2B, B2C and supplier space. Tooling management and vendor relationships. Managed research operations financial budget & purchase orders. Asset and knowledge management. Creation of templates and guidelines for best practices. Leading, scaling and automating research processes and improvements which contribute to building better end to end user experiences. Consultation on research project briefs. Led Research Operations team. Drove impact through strategic initiatives including: creation of Research Repository (consolidated knowledgebase of qualitative research), wrote internal UXR Tooling Handbook (documentation supporting self-serve access and onboarding of new team members), drove research democratization and empowerment initiatives (programs created for stakeholders to conduct own research), upheld data governance and PII standards, supported Accessibility and future innovation initiatives, buildout of Panel Management system.

Support emerging UX research team through day-to-day coordination for operational aspects of UX research projects. Recruit participants and coordinate weekly study sessions. Evaluate and implement new processes to ensure that studies run smoothly, increase access to research findings and resources. Create program for stakeholders to conduct their own research.

Office Manager, Personal Shopper Services. Manage all administrative aspects of department. Oversee relationships with business partners, vendors and clients. Facilitate buying operations. Drive business development through researching customer needs and preferences, pursuing new vendor collaborations and executing business strategies.

Provide executive and administrative support to #1 Bloomingdale’s personal shopper nationwide. Manage private showroom within Bloomingdale’s Chestnut Hill. Develop and maintain relationships with business partners, vendors and clients. Provide personalized, exclusive experiences for high-profile clientele. Organize and coordinate events. Facilitate buying and budget operations. Assist in business development and executing business strategies.