Assistant Manager
Current• Adapted quickly and effectively to a new environment during peak in order to implement the Whistles service vision alongside the Store Manager.• Drove ‘Customer Relationship Management’ (CRM) within the team by: investigating low individual KPI scores and offering appropriate training and coaching; retrieving customer data for promotional purposes; and maintaining leading personal CRM scores.• Plan floor layouts in line with brand VM guidelines and commercially adapted it to suit the stores target market.• Led the store and team to consistently achieve top KPI results across company: 2nd overall in CRM and consistently in the top 3 for mail orders and iPad orders.• Helped the store achieve sales targets for Quarter 1 through successfully training new and existing team members, delivering effective operational efficiency, and providing exceptional service levels by driving team morale through reward and recognition. • Trained and coached the team about customer profiling in order to teach them to adapt their service style and choose the correct mediums to serve the customer, maximising sales.• Supported Store Manager in store visit with Area Manager and Brand Director by explaining about the different profiles of customer we get within our store and the current competition in our area.• Managed store ad hoc duties and filing requirements effectively and accurately following company procedures which included producing weekly KPI reports for the Area Manager.
