Anna Pilch Email & Phone Number

Espoo, Uusimaa, Finland

Espoo, Southern Finland, Finland

- Map customer journey, identify and prioritize improvement opportunities, prepare service blueprints, facilitate stakeholders' cooperation and solution design- Perform user research: planning and conducting interviews, user testing, utilizing quantitative methods to measure digital experience (using Google Analytics, Qualtrics)- Prioritize and specify improvements to the ordering & reporting system (including user flows, and low-fidelity prototypes)- Participate in setting up the Voice of Customer Framework

Tampere Area, Finland

I am the co-creator and coach of Self-Hack - concept utilizing Design Thinking approach to help individuals to explore their potential, re-think their life paths and design steps for the future.

Espoo, Finland

- Translate business requirements into transparent features, user stories & acceptance criteria- Manage & prioritizes the product backlog (web and mobile apps for surveying and budgeting)- Lead the development of new features: user interviews, specifications, designs, user testing- Cooperate with users from 15+ countries, business stakeholders & an agile product team of engineers, testers - Prepare training materials and conduct training sessions- Constantly improve the user experience

Tampere Area, Finland

- Performed in-depth research on digitalization of EU job markets worldwide, public employment services in EU, online talent platforms, EU labour market digitalisation policy- Identified trends, best practices and customer needs for design and development of digital career guidance platform, contributed to the conceptualization of system's features and high-level design

Kraków, Woj. Małopolskie, Polska

- Coordination of the recruitment process: managing interview's schedule, phone screens with candidates, advertising job openings, administration tasks- Ensuring efficient communication between recruiters, managers and candidates- Assisting in the successful implementation of the new global recruitment process: preparing necessery documentation, briefing hiring managers and candidates, identifying and solving problems for process improvement.

Kraków, Woj. Małopolskie, Polska

- Development and managmnet of internal and external communication channels of IBM Poland Software Laboratory including internal communications' assets such as newsletter, internal TV, web community and Social Media channels. - Cooperation with employees and stakeholders for content development and event organisation - Organisation of employment branding campaign for students: defining objectives, coordination and promotion of events, evaluation of the project (around 500 people registered in the main event)

Mba - Business Technologies

Master'S Degree, Applied Psychology

Master Thesis: Motivation and stress coping techniques among professional volleyball players - analysis.

Experimental Interaction Design - Nordplus Foundation

Activities and Societies: During 2 weeks intensive course, I've learned how to conduct Google Sprint and utilize its methods to design.

Bachelor Of Business Administration (B.B.A.), International Management

Bachelor Thesis - Creativity support and management among employees.

Erasmus Exchange, Applied Psychology

Bilingual Education Class - English