Anna Plumly Email & Phone Number

Philadelphia, Pennsylvania, United States

I bring valuable expertise and leadership to the role of Customer Relations Director within the Settlement Department. With a proven track record as a Manager of Operations, I have successfully overseen and optimized various operational processes to ensure smooth and efficient functioning. I am adept at fostering strong relationships with customers, understanding their needs, and providing exceptional support to enhance their overall experience. With my strategic mindset and ability to analyze data, I have consistently identified areas for improvement and implemented effective solutions to enhance customer satisfaction and retention. In addition, my strong communication and interpersonal skills enable me to collaborate seamlessly with cross-functional teams and build a cohesive work environment. I have experience coordinating with third party vendors and technology companies as the lead contact while overseeing Vonage account, the phones, phone routing, and providing reports to streamline operations and processes.

Philadelphia, Pennsylvania, United States

I successfully supervised and developed multiple teams, providing valuable performance feedback and recognition to a diverse group of employees. I worked closely with the COO to ensure that business objectives were consistently met, fostering a productive and motivated work environment.Through collaboration with the Human Resources team, I played a key role in expanding the workforce by implementing training program improvements that effectively onboarded and integrated new hires. This initiative significantly contributed to the overall growth and success of the organization.In my role, I oversaw the communication channels for numerous referral sources, cultivating strong and enduring partnerships that proved instrumental in driving long-term business success. Additionally, I actively worked to develop and maintain relationships with a network of doctors in a new territory, elevating the customer experience and establishing the company as a trusted partner.I took the initiative to create and implement new policies and procedures. These measures not only improved customer satisfaction but also identified and addressed process inefficiencies, resulting in streamlined operations and increased productivity.To ensure optimal staff performance and customer satisfaction, I diligently analyzed and monitored a substantial volume of calls, enabling me to identify areas for improvement and implement appropriate measures. By maximizing staff potential, I consistently upheld high service standards and delivered exceptional customer experiences.

Philadelphia, Pennsylvania, United States

I excelled in coordinating with the CEO to address and resolve issues while identifying areas for development. My role involved extensive communication with a diverse client base, ensuring their needs were met by providing information on case requirements, processes, compliance, and policy limits. Upholding a high standard of customer service, I diligently enforced established protocols, effectively solved problems, and handled client complaints. I fostered strong partnerships with various third-party entities including loan companies, insurance providers, referral sources, transportation services, and court systems. This collaborative approach guaranteed a seamless process for our clients, facilitating their journey towards successful outcomes.

Philadelphia, Pennsylvania, United States

In this role, I received, screened, and directed incoming calls while conducting outbound calls to clients. In addition I scheduled appointments and managed calendars for the COO and CEO.

Glenside, Pennsylvania, United States

As a top specialist, I conducted telephone solicitation and established appointments with prospects. I ranked among top specialists for acquiring the most appointments and leads for the sales team.

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Alpha Sigma Tau National SororityChapter Social Service Director, Executive Board, Housing Director

High School Diploma