I am a Strategic Director with 12+ years of consistent success in business development, customer service, operations, and employee relations. I have the proven ability to cultivate relationships, drive innovative solutions, and mitigate risks while managing cross-functional teams. I am an experienced Manager skilled in employee development, department oversight, client success, and business development with a talent for building internal and external relationships. I thrive in growing organizations that require flexible systems to meet changing demands.As a Director of Customer Relations within the Settlement Department, I effectively manage a team of employees overseeing various aspects of human resources, settlement processes, annual evaluations, and key performance indicators. I have successfully implemented critical workforce adjustments aligned with strategic goals, resulting in improved team productivity. Additionally, I build strong relationships with internal and external cross-departmental teams for over 500 client cases and key vendors every day.