Anna Pniewska Email & Phone Number

Las Palmas De Gran Canaria, Cn, Es

Las Palmas De Gran Canaria, Canary Islands, Spain

- Manage and optimize key operational workflows to enhance efficiency and team performance.- Collaborate with engineering teams to improve workflow efficiency and predictability.- Drive process improvements by identifying bottlenecks and fostering a culture of accountability and optimization.

County Dublin, Ireland

- Influenced and drove operational consistency around roll out of support offerings with standardization and compliance in focus.- Led changes to existing controls and validations to meet requirements presented by the business- Drove reviews of strategic complex deals and landing of associated revenue as well as reconciliation of billed revenue vs. Signed contracts in a compliant and controlled manner, - Led and influenced outcomes of company-wide projects for optimization and automatization (product requirements and acceptance criteria, coordination of UAT, analysis of the results etc).- Collaborated with HQ process owners in terms of offerings design and roll out, process change assessment and management, communication, documentation, and hyper care.- Partnered with services engineering to optimize the current order entitlement and billing system to build and maintain a reliable tool for creation of accurate and compliant invoicing and revenue booking.

Dublin

- Partnered with service delivery management to simplify and streamline operational processes by assessing possible process/systems changes and time/cost savings- Managed change across operations to ensure timely execution of new processes (process design, analysis and requirements, implantation and roll out)- Owned roll out of new offerings to operations centers and partnered with HQ stakeholders to ensure correct outcomes

Dublin, Ireland

- Managed a team of 10 direct reports responsible for coordinating creation of documentation for brand new processes and overseeing training needs.- Managed escalations - addressing customers' complaints, documentation, and rollout of gatekeeping processes

Manila, Philippines

- Drove knowledge and process transition in partnership with project management from regional operation centers to offshore business partner in Manila- Time in motion study - managed a study of potential improvements to pricing model by analyzing average handling times, headcount impacts, volume projections and simulation of potential savings.

Dublin, Ireland

- Managed a team of 8 agents, ensuring even workload assignments and performance reviews.- Carried out month close management to drive revenue booking and reconciliation with received orders- Prepared and presented monthly business reviews, worldwide scorecards- Partnered with Microsoft on projects and process change requests, i.e. rollout of new order management system, ensuring correct resourcing, meeting deadlines and desired outcome.

Dublin, Ireland

- Carried out validation and processing of orders submitted by Microsoft subsidiaries, invoicing accurately and assistance with complex deals and queries by meeting service level agreements and quality targets- Carried out team member coaching on quality audits results

Szczecin, Poland

- Owned bookkeeping for the company, from daily maintenance to monthly account reconciliation- Ensured cost and revenue reporting to management and income tax and vat return declarations.- Managed invoicing and reconciliation of customers' accounts, accurate billing and addressing customers queries- Excelled in accounting system 'symfonia' by sage, learned to apply its reporting and AR functionalities to gain efficiencies in daily tasks and reliable business data to the management.