Anna Potts Email & Phone Number

Partnering with Carlos Gonzalez from Charles Crown Financial and Clare Hughes independent Estate Agent we have launched a local monthly Wanstead business owner meet up. We are proactively forming a growing community of business owners that meet locally, support each other, share ideas, build relationships and trust in a relaxed and informal setting. This.

34 years at M&S PLC has given me a great breadth of experience across many aspects of business. As a Virtual Assistant this insight can be channeled into your business whatever your own aims, aspirations and goals.Instead of me talking about my services, here are what some clients say... I would highly recommend the services of Apples & Pears. Anna has.

Marks And Spencer Head Office - Paddington

In this unique role within the company I managed and devised the BIG (Business Involvement Group) communication and activity strategy for 2,500 UK Marks & Spencer BIG representatives. I proactively sought to improve the BIG brand by working with other areas of the business; designing appropriate marketing material and embedding new communication.

Marks And Spencer Head Office - Paddington

I developed the M&S brand by creating and delivering Communication to our field teams that inspired, informed, was trend led and visually exciting.My communication was constructed in line with the business strategic plan, but had store needs and requirements at its heart.The communication and guidelines I produced were reviewed monthly with the Food.

In this brand new role I put together a business case to secure a competition budget and spent it according to risk posed to the business.I produced a Competition Pack by competitor type and then developed, managed and implemented the competition strategy for the business covering both general merchandise and foods. Part of my role was to visit all stores.

This role was unique within M&S and created as a result of my success in Flowers & Plants. I produced, developed and delivered the Wine Category Store Training Program in 2004; flying 400 employees to France to upskill and develop their wine knowledge by immersing them in the wine making process. This included a vineyard tour, viewing and experiencing.

This was a brand new role within the company and I was recruited to improve standards of care, service and sales of Flowers and Plants across every store; as well as reducing waste and managing loss. After spending time in store, listening to and gathering feedback from colleagues I devise and rolled out a national training programme for Flowers and.

Marks And Spencer Head Office

Evaluated and responded daily to incoming customer complaints. Resolving customer issues in a clear, courteous and straightforward manner.Monitored and compiled complaint numbers, then used the findings to influence technologists to make changes to quality standards.Adapted my behaviour and response to suit the customer need and situation; demonstrating.

Marks And Spencer Oxford Street

Managed the highest takings area of the store - Ladies wear with sales of £250k per week. Increased profits through effective space management and troubleshooting profit loss areas. Led walk rounds with Head Office visitors conveying noteworthy information about sales successes and product updates. Led a team of 60 sales advisors and 5 team leaders..

Marks And Spencer Carlisle

Managed Ladies wear, Menswear, Children’s and Home floors in Carlisle. Analysed sales and space to obtain the best commercial returns. Planned and led through the night stock inventories every six months.Assigned employees specific duties to best meet the needs of the store and customers. Trained and developed new and existing staff on products and systems.

Marks And Spencer Carlisle

Helped customers in store with questions, product knowledge and complaints in person and via telephone. Organised racks and shelves to maintain the visual appeal of the store. Counted cash drawers and made bank deposits.Trained and served as a peer coach for management trainees and new sales associates. I increased sales on men’s suits by £20k through.