Anna Power Email & Phone Number

Ireland

Dublin City, County Dublin, Ireland

County Dublin, Ireland

Dubai, United Arab Emirates

 Led the Learning & Development Department to deliver Leadership, Service, Technical and Operational training across the DA population  Delivered a Transformation of the L&D Department by centralizing the L&D function uniting all core training disciplines i.e. Leadership, Service, Technical and Operational training under one department

Dubai, United Arab Emirates

Developed the Customer Service Proposition at Dubai Airports (DA) by driving a service excellence program which involved Dubai Airports leading organisational change across the Airport. Led a Stakeholder Working Group to engage all parties to achieve a common goal of Service Excellence Led a team who designed, developed and delivered service modules to train all parties in common Service principles and Customer Experience principles

Dubai, United Arab Emirates

• Worked closely with Senior Management to support them in meeting their business objectives by aligning training delivery to strategic objectives • Supported different business units to realign their ‘modus operandi’ and deliver a change program with a new Service Philosophy designed to engage staff and increase levels of customer satisfaction – these training programs averaged up to 2000 staff per program • Delivered training of a variety of training programs including assessor… Show more • Worked closely with Senior Management to support them in meeting their business objectives by aligning training delivery to strategic objectives • Supported different business units to realign their ‘modus operandi’ and deliver a change program with a new Service Philosophy designed to engage staff and increase levels of customer satisfaction – these training programs averaged up to 2000 staff per program • Delivered training of a variety of training programs including assessor skills, management and interpersonal skills workshops most with either C&G or ILM accreditations Show less

Dubai, United Arab Emirates

• Managed a team of 40 staff including Instructors as well as 3 Officers who trained and developed new Cabin Crew. Responsible for the Admin team as well as the Leadership team • Co-ordinated over 240 students per week who attended training programs, liaising with their managers and managing their performances • Responsible for handling all aspects of the disciplinary process including resignations and terminations for new joiners • Delivered a number of Customer focused… Show more • Managed a team of 40 staff including Instructors as well as 3 Officers who trained and developed new Cabin Crew. Responsible for the Admin team as well as the Leadership team • Co-ordinated over 240 students per week who attended training programs, liaising with their managers and managing their performances • Responsible for handling all aspects of the disciplinary process including resignations and terminations for new joiners • Delivered a number of Customer focused training programmes which met the Corporate goals and prioritised the Emirates Customer e.g. Redesigned a brand new Corporate Induction Program which was experiential and interactive and focused on the Past, Present and Future of the company Show less

Dubai, United Arab Emirates

• Delivered Leadership programs, assessment centres and development courses• Created Training Needs Analysis to assist design and delivery of programmes• Trained development programmes for crew who wished to pursue a management career• Keeping abreast of current industry trends in order to benchmark global best practices

Dubai, United Arab Emirates

• Ensured customer satisfaction by giving passengers a seamless flight experience• Leading and motivating a team of up to sixteen people. • Problem-solving and organisation of tasks to achieve maximum performance• Developing and training crew on board

 Master Of Sciences (Msc) In Training And Performance Management,, Human Resources Management And Services, Merit

Diploma, Learning And Development

Leaving Certificate, Honours And Passes

Activities and Societies: Prefect Debating Society Captain of the Basketball team