Anna Prescott Email and Phone Number

Responsible for conducting user acceptance testing for various medium to large sized systems or development projects of a significantly complex nature, and providing advanced technical support for specific products, ensuring a high level of client satisfaction and retention.Created test cases and test scripts in order to test financial application, Testing includes application, system, regression and user acceptance testing. Lead small teams off-shore QA in the creation and execution of test plans for software enhancements and provided subject matter expertise on software functionality.Provided support and analysis to business analysts, programmers and client service reps. Took on complex QA tasks and became a go to SME for multiple areas of IRS, Teller System and Loans.

Wrote and modified software for financial transactions and processing in 'C' and Java. Developed documentation, test [plans and test data.

Worked with EDI (Electronic Data Interchange. Modified Computerized Automotive Release Accouting System software on UNIX.

Receive and analyze user requirements. Prepare design documents that include an Initiation Document, System requirements Document and System External Specifications. Put together a project team that includes programmers, technical writers, quality assurance and field support staff.

Restructure and manage computer operations for Michigan Opera Theatre. Developed and implemented training programs. Act as interface to write, develop Quiz reports.

Worked on GM accounts in an IBM environment. Abend resolution, batch processing and handling computer requests from account representatives, programmers and manufacturing plant personal and as an aid in resolving system/user abends.