Anna Pugh Email & Phone Number

Scotland

- Provide strategic leadership and delivery of a high-quality visitor experience on key nature reserves and at large people-focussed events resulting in a significant increase in engagement and support for RSPB Scotland.- Provide leadership in shaping and interpreting UK people engagement strategy in a Scottish context, working closely in a supporting capacity with Scottish regions to secure and maintain a clear RSPB Scotland identity.- Take the lead in providing… Show more - Provide strategic leadership and delivery of a high-quality visitor experience on key nature reserves and at large people-focussed events resulting in a significant increase in engagement and support for RSPB Scotland.- Provide leadership in shaping and interpreting UK people engagement strategy in a Scottish context, working closely in a supporting capacity with Scottish regions to secure and maintain a clear RSPB Scotland identity.- Take the lead in providing advice and direction on all aspects of people engagement on ‘gold standard’ reserves, resulting in increased footfall and enhance visitor experience.- Take the lead advising on site interpretation, promotion and destination marketing, ensuring RSPB Scotland’s reserve network becomes the leading choice for a day out amongst target audiences.- Play a leading role in RSPB Scotland’s brand and audience development, driving better understanding of the all-nature work programme and increasing popular support.- Lead on managing the production of all publications and materials produced through creative agencies by RSPB Scotland, providing guidance and support to regional public affairs managers in the Scottish regions ensuring that the brand values are upheld.- Provide guidance and support to the development of the people elements within major funding bids.- Responsible for specific budgets (including projects) Show less

Scotland

Edinburgh, United Kingdom

- Work across departments in the development, organisation and project management of an annual events and live interpretation programme throughout the Historic Scotland estate. This includes the programming and project management of over 250 living history performances and Historic Scotland events at Edinburgh Castle. - Project manage a number of high profile events, taking all reasonable measures to ensure their safe and successful delivery, negotiate… Show more - Work across departments in the development, organisation and project management of an annual events and live interpretation programme throughout the Historic Scotland estate. This includes the programming and project management of over 250 living history performances and Historic Scotland events at Edinburgh Castle. - Project manage a number of high profile events, taking all reasonable measures to ensure their safe and successful delivery, negotiate performer rates and conclude contracts.- Manage agreed portions of the events budget including purchasing and invoicing arrangements. - Write an annual tender for the appointment of living history contractors across the estate. Evaluate all submissions and contract successful facilitators and performers. - Act as the main liaison within the events team for all marketing, social media and print deadlines.- Deliver events within the parameters set out in legislation and by Historic Scotland to protect properties in care.- Assist in the setting up and taking down of events.- Work with internal teams to re-apply for all events schedule monument clearance.- Ensure that all relevant health and safety documentation and arrangements are in place prior to events or filming take place.- Consider requests from a range of external bodies, including film companies, local authorities, community groups, private individuals or promoters, to host events or film at Historic Scotland properties. Arrange and chair site meetings, liaise with colleagues across the estate, co-ordinate the overall response, negotiate fees and arrange contracts. Show less

- The planning, programming, delivery and management of a varied timetable of events and temporary exhibitions designed to increase the understanding, appreciation and care of our natural heritage and attract new and repeat audiences to the Centre and increase dwell time and visitor satisfaction.- Co-ordination, management and training of staff and volunteers to deliver larger events.- Line management of the Events and Exhibitions Assistant.- Assisting with… Show more - The planning, programming, delivery and management of a varied timetable of events and temporary exhibitions designed to increase the understanding, appreciation and care of our natural heritage and attract new and repeat audiences to the Centre and increase dwell time and visitor satisfaction.- Co-ordination, management and training of staff and volunteers to deliver larger events.- Line management of the Events and Exhibitions Assistant.- Assisting with funding applications for specific events or exhibition projects and the production of evaluation and outcome reports.- Control of the events and exhibitions budget and budgeting for project funded events.- Develop partnerships with a variety of external organisations, individuals, community groups and sponsors to effectively deliver events and exhibitions.- Attend external events to deliver public engagement activities and promote the work of the Centre.- Set and meet agreed events and exhibitions targets.- Work with the Marketing team to ensure effective promotion and publicity of all activities and provide copy for listings and promotional material.- Ensure all events are communicated throughout the Centre.- Undertake Duty Manager responsibilities on a rotational basis with the responsibility for the efficient day-to-day operation of the entire Centre and staff, ensuring a consistently high quality service to all visitors.- Provide excellent customer care, a welcoming atmosphere and the highest quality of service at all times. Show less

- Assisting with the planning and delivery of RBGE’s regular programme of educational events, including contributing to local and national festivals and one off events.- Liaising with internal and external organisations and individuals over the management of safe, effective and well publicised events.- Audience development work including actively seeking ways of expanding audiences and removing barriers that exclude people from taking part.- Managing event… Show more - Assisting with the planning and delivery of RBGE’s regular programme of educational events, including contributing to local and national festivals and one off events.- Liaising with internal and external organisations and individuals over the management of safe, effective and well publicised events.- Audience development work including actively seeking ways of expanding audiences and removing barriers that exclude people from taking part.- Managing event volunteers specifically the volunteer storytelling group – Talking Trees.- Ensuring health and safety guidelines are adhered to by all.- Creation, management and communication of sales procedures for the tickets for upcoming events in the Garden.- Ensuring the effective communication of all events throughout the Garden and working closely with the design and marketing team to ensure events are clearly marketed in advance. Show less

- Supervision of Ranger team.- Ensuring the highest level of customer service is given to all RBGE visitors.- Providing front of house support to the delivery of events, education and exhibitions where required.- Assisting with the delivery of community and outreach events.- Responsibility for the smooth day to day running of the Garden, Exhibition Hall and Glasshouses front of house.- Ensuring visitor figures and comments are logged.- Ensuring health and… Show more - Supervision of Ranger team.- Ensuring the highest level of customer service is given to all RBGE visitors.- Providing front of house support to the delivery of events, education and exhibitions where required.- Assisting with the delivery of community and outreach events.- Responsibility for the smooth day to day running of the Garden, Exhibition Hall and Glasshouses front of house.- Ensuring visitor figures and comments are logged.- Ensuring health and safety guidelines are adhered to by all. Show less

- Managing, handling, cataloguing and labelling of artefacts for in house exhibitions.- Being point of contact for all RBGE staff, external designer, artists, scientific organisations and exhibition managers in relation to the temporary exhibitions programme.- Managing the set up and take down of temporary exhibitions.- Practical assistance in the installation of all temporary exhibitions both 2D and 3D including; exhibition layout design, display assembly and… Show more - Managing, handling, cataloguing and labelling of artefacts for in house exhibitions.- Being point of contact for all RBGE staff, external designer, artists, scientific organisations and exhibition managers in relation to the temporary exhibitions programme.- Managing the set up and take down of temporary exhibitions.- Practical assistance in the installation of all temporary exhibitions both 2D and 3D including; exhibition layout design, display assembly and hanging.- Creation of labelling for exhibits.- Management of exhibition openings including catering, staffing and invites.- Image acquisition, research and selection for exhibitions, and exhibition related press and marketing.- Reporting exhibition progress and statistics including end of exhibition reports.- Ensuring the safety and security of exhibits on display, in storage, during take down and set up and organising the safe movement of exhibits within the Garden.- Supervision and training of front of house Exhibition Hall staff and volunteers.- Creation of administration systems and spreadsheets to manage the collection of artworks, exhibits and associated sales.- Assisting in the improvement of the signage and garden-wide interpretation. Show less