Anna R. Email & Phone Number

As the co-founder of OnlyRestored, we aim to launch a ground-breaking online marketplace for professional furniture restorers. OnlyRestored is more than a marketplace; it's a community for individuals who share a passion for sustainable high-quality furniture, and well-crafted design.

I specialize in crafting online and offline resources tailored for front line staff in a dynamic multichannel contact environment, facilitating the delivery of Information, Advice, and Guidance (IAG) services to both enquirers and students.As the UX lead, I drive the development and execution of user experience research initiatives, instilling a user-centred approach in content design practices. My role extends to optimizing the Information Architecture (IA) of the Knowledge Management System (KMS), streamlining the content lifecycle, and elevating the overall quality of content within the KMS community.Key Responsibilities:- Collaborating closely with senior management, conduct focused content audits of the KMS, analyse results, and provide actionable recommendations for enhancement.- Analysing user needs, both front-end and back-end, to enhance their experience with KMS, boosting their effectiveness and efficiency in daily roles.- Ensuring the quality of KMS-wide content, with a focus on popular results, by showcasing and advocating for excellent content design. I guide subject-matter-experts to produce high-quality, accessible content.- Active contribution to and operationalization of the University's Digital Governance Framework, proactively engaging in continuous professional development.- Holding a pivotal management role within the KMS team, overseeing people, projects, and other activities as directed. My leadership aims to drive success and innovation within the team.Memberships:UCISA UX Community Committee (https://www.ucisa.ac.uk/groups/ux-community-of-practice)Interaction Design Foundation (https://www.interaction-design.org/members/anna-read)OU Friends of the Black and Minority Ethnic NetworkOU Neurodiversity NetworkEnvironmental Association for Universities and Colleges (EAUC) Alliance for Sustainability Leadership in Education

In February 2020, I embarked on a secondment overseeing wellbeing projects in the College of Arts and Law, which evolved in response to the pandemic. I spearheaded the creation of the Education Support Gateway (ESG), an innovative information site on the Virtual Learning Environment designed to integrate essential guidance on student Education, Experience, and Wellbeing. Recognized for my outstanding work during the pandemic, I received an award in 2021 for my contributions to the ESG.Managing diverse stakeholders, I successfully navigated challenges in the 2020/21 academic year, maintaining focus amid increasing demand for the ESG across various departments. Collaborating with senior colleagues and stakeholders, I ensured the ESG's relevance and alignment with evolving university processes.Since the ESG launch, I've supported Personal Tutors, the Student Experience Team, and a Graduate Intern in ensuring timely, relevant, and accessible content. Conducting regular analysis, I informed content development and communications strategies while adhering to accessibility principles.Furthermore, I contributed to University Governance Frameworks, including involvement in the Framework for Educational Resilience Development and Implementation in response to Covid. With a history of service on the Research Ethics Committee and active participation in various College working groups, I am deeply engaged in promoting equality and diversity in higher education.Other responsibilities include,- Deputise for the Wellbeing Support Manager- Contribute to projects for reducing awarding gaps and the Reasonable Adjustments process- Safeguarding Officer for students Under 18- COVID response working groups- Managing Student Assistants- Test, Trace and Protect Team- EDI Team- Assessment and Feedback Group

Birmingham, United Kingdom

As a dedicated Wellbeing Officer, I provide comprehensive wellbeing, pastoral, and education support to students across all levels from undergraduate to Postgraduate Researchers. Serving as the primary contact for wellbeing-related queries, I offer expert advice, address support needs, and facilitate access to internal and external services.Key Responsibilities:- Offer accurate and expert advice to students on a wide range of issues, ensuring a professional end-to-end wellbeing service.- Act as the first point of contact for students with support needs, providing initial guidance and effective signposting.- Schedule regular and accessible opportunities for students to engage with wellbeing services both face-to-face and online.- Manage a high volume of emails, case notes, and follow-ups, prioritizing responses based on triaged priority and timelines.- Maintain accurate records and statistics of student interactions, contributing to risk identification and proactive interventions.- Handle a diverse student caseload, identifying and escalating risks, including severe mental health crises and safeguarding issues.- Manage academic-related administrative processes, including Extenuating Circumstances, Extensions, and Leaves of Absence.- Monitor and implement reasonable adjustments, collaborating with Academic and Professional Services staff to ensure compliance.- Support attendance and reasonable diligence processes, proactively identifying and managing wellbeing issues.- Develop and deliver communications on student wellbeing and support, continually reviewing and improving their effectiveness.- Promote equality, diversity, and inclusion within the role and wellbeing practices.- Crisis management

In this capacity, my primary responsibility involved delivering comprehensive advice and guidance to students on various educational matters, empowering them to make informed decisions and overcome study challenges. Notably, I specialized in assisting students in secure environments and served as the lead for those with disabilities and mental health conditions.Additionally, I assumed the role of the named contact for the Design Faculty, where I played a key part in disseminating information to colleagues, overseeing disability support provisions, and collaborating with Faculty teams to enhance course design, study support, project management, and evaluation processes.• Providing comprehensive information, advice and guidance to undergraduate students and postgraduate students making complex study decisions, including qualification choices and career related queries.• Resolving problems with expediency, intelligence and sensitivity.• Working effectively across multiple services and channels, including workload planning.• Project support and administration, including production of monitoring and statistical reports and project evaluation. Involvement in a range of faculty wide projects on diverse topics including student retention, recruitment and support.• Disability Specialist, overseeing disability support and profiling in the Computing and Engineering Faculty. Liaising with tutors and faculty colleagues to ensure reasonable adjustments are in place and supporting the development of colleagues, through specific targeted training.• Named contact for the Design Faculty, collaborating with faculty colleagues and other stakeholders in order to align unit objectives with overarching University strategy. • Working cooperatively with others to achieve organisational goals and service level targets.

At TDA, I played a central role in administering and coordinating diverse services and projects, serving as the primary point of contact for individual clients, partners, and external organizations. As the organization's needs evolved, so did my responsibilities. Notably, I actively contributed to the creation and execution of a new strategic development plan. This immersive experience allowed me to gain comprehensive insights into all facets of the organization, from crafting the business plan and developing services to securing funding through successful bids, implementing effective marketing strategies, and optimizing operational processes.• Project coordination for the strategic development plan of the overall organisation, including liaising with managers and trustees to define requirements and objectives; schedule management; analyzing risk and opportunities; monitoring project progress and managing any issues that arise; Working with the CEO to eliminate blockers; communicating project status to all participants; Create and maintain comprehensive project documentation, plans and reports.• Project administration, including booking appointments, monitoring progress, regular reporting to colleagues and partner organisations.• Event organisation – Awards Evening and Annual Conference.• Represent TDA at local business and networking events.• Employer engagement.• Marketing and promotions, including the set-up of Social Media platforms.• Equality and Diversity Officer.

Master Of Arts - Ma, Philosophy, Distinction

Key Features: Combines an in-depth study of philosophical texts and debates with a broad and diverse range of topics including, 1.

Bachelor Of Science, Innovation And Design, First-Class Honours

Innovations emerge from complex, dynamic, iterative processes. This course uses a range of contemporary case studies to explore questions.

Nvq, Business Administration And Management, General

Bachelor Of Arts - Ba, Cultural And Historical Studies, 2:1

Units include, - Philosophical Inquiry - Historical Inquiry - Studying Cultures - Natural and Social Scientific Method - Critical.

National Diploma, Graphic Design, Merit