Participant Support Agent
Omada Health is the country's largest provider of a digital diabetes prevention program, which uses evidence-based behavior change science to lower an individual's risk of developing Type 2 Diabetes and other chronic diseases. • Process applications by following CDC's Diabetes Prevention Recognition Program and federal criteria to determine applicant eligibility. • Troubleshoot and prioritize participant experience issues; relay inefficiencies to engineering and product teams.• Train new team members. • Project Manager for Content Management Team (May 2019 - July 2019)• Proficient in CRM softwares like ZenDesk, live support monitoring, HIPAA certification, and participant adherence.