Participant Support Agent
- Omada Health is the country's largest provider of a digital diabetes prevention program, which uses evidence-based behavior change science to lower an individual's risk of developing Type 2 Diabetes and other chronic.
- Process applications by following CDC's Diabetes Prevention Recognition Program and federal criteria to determine applicant eligibility.
- Troubleshoot and prioritize participant experience issues; relay inefficiencies to engineering and product teams.
- Train new team members.
- Project Manager for Content Management Team (May 2019 - July 2019)
- Proficient in CRM softwares like ZenDesk, live support monitoring, HIPAA certification, and participant adherence.