• Installed and configured systems to connect independent camera stores across the Midwest.• Refined and improved existing documentation for ease of access in camera rental system. • Troubleshooted and repaired complex IT problems affecting numerous gateway errors between connecting camera labs.• Applied knowledge of network protocols, operations, processes, and web connectivity to diagnose and resolve technical problems.• Created and enhanced product presentations to improve the guest’s online web experience.

- Provided excellent customer service by actively engaging with customers, building rapport, and ensuring a positive experience, showcasing strong communication and interpersonal skills.- Solved problems efficiently by listening to customer needs and making tailored recommendations, reflecting a customer-focused mindset applicable to IT support.- Ensured operational standards were met by adhering to safety and health codes, protecting company assets, and controlling waste, demonstrating attention to detail and adherence to processes.- Collaborated effectively with team members across locations to meet shared goals, emphasizing teamwork and cross-departmental communication.- Demonstrated adaptability and initiative by taking on various responsibilities, including working the café and sales floors, maintaining a clean environment, and supporting operational goals.- Developed product knowledge and provided relevant recommendations, highlighting the ability to learn and apply technical details in customer-facing roles.

• Troubleshooted 20+ computers and student accounts each day when they experienced general problems with their devices, or problems during online exams.• Provided end user IT technical support to 200+ instructors and 7,000+ students at Lane Community College during March 2020 when the college transitioned to primarily online instruction. • Administered online instruction applications and user accounts ensuring staff and students had proper permission.• Managed the installation and support of proctoring software and other essential applications on Windows for college computers.

- Demonstrated strong customer service skills by effectively communicating with customers and resolving issues, fostering a positive experience for all.- Provided training and guidance to team members, promoting established customer experience practices and ensuring consistency in service delivery.- Utilized organizational skills to uphold merchandising philosophy and maintain store standards, ensuring efficiency and cleanliness, managing inventory and troubleshooting processes.- Accurately promoted TJX programs and solutions to customers, showcasing communication skills and the ability to effectively convey information about the company's available resources and tools, while demonstrating attention to detail and proficiency with technology.- Maintained a safe and secure environment by adhering to policies and procedures, which parallels maintaining the integrity and security of PC systems and networks.- Recognized and provided feedback to peers, fostering teamwork and collaboration, critical in support and IT settings.- Adapted to and upheld company standards in procedures and technology use, ensuring compliance and effective operation in a team-oriented setting.