Anna Resnick Email & Phone Number

Charlotte, Nc, Us

Used Epic to follow up and contract payors to resolve outstanding claims.• Analyzed claims and find trends in Epic systems on why not receive payment or are not posted correctly.• Fix errors where the system was not posting claims correctly.• Contacted insurance companies to resolve claims if not received.• Forward all correspondence to insurance companies and follow up to see if received to get the claim paid.• Appealed denied claims. • Corrected claims in Epic work queues and resubmitted for the corrected claim.

Manage the daily operation of a 1.5 million yearly income of a busy Orthopaedics practice. ◆Collaborate with insurance companies to verify patient benefits & cost of services and collect due payments based on CPT and ICD-10 codes. ◆Leverage the insurance company portals and call centers to reach claim resolutions.◆Review EOBs daily to post payments and bill patients for their balance. ◆Communicate with multiple insurance companies, guarantors, and patients to resolve questions relating to bills or claims.◆Work with IT Department to update and resolve issues with phone systems, billing software, and EMR software to ensure compliance with HIPAA and that all files are backed up. ◆Run pre-submission reports and check for claims errors monthly and run claim tracking reports on unpaid claims and follow up with the insurance company.◆ Implemented EMR; sourced the software, worked with software/hardware professionals to install extra computers in exam rooms, trained staff, and doctors, and gathered data to receive refunds for software from Medicare. Implemented EMR; sourced the software, worked with software/hardware professionals to install extra computers in exam rooms, train staff, and doctors, and gathered data to receive refund for software from Medicare. ◆ Led successful project to overhaul phone system after crash; collaborated with IT company to set up software, installed new VOIP box, and ensured the operationality of all phone and fax lines. ◆Oversee client relationship development for the entire office by training, mentoring, and answering staff questions; increased patients returning after the first visit by 20% and new patient referrals by 10%. ◆Manage payroll and payroll costs; reduced payroll from five FT employees to five PT employees. ◆Advocated for staff, which improved office morale, reduced turnover, and increased loyalty

Master Of Business Administration

Bachelor Of Science, Hotel And Resort Management