Anna Rill Email & Phone Number

Efstonscience Inc.

Anna Rill45 Gulliver CresBrampton, Ontario L6S 1T1arill@rogers.com(416) 843-3366CUSTOMER SERVICE REP / 20 YEARS' EXPERIENCE ORDER DESKPolished, professional customer service rep offering:• 20 years of experience providing customer support on busy order desk• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes• Handled all accounts payable and receivables, issuing both computer generated cheques and manual cheques.• Posted all incoming cheques and handled all credit card payments and both online and over the phone.• Posted all payments both incoming and outgoing and reconciled GL ledger for end of month. ________________________________________EXPERIENCEEfstonScience Inc. – October 1992 – October 2012Handle customer inquiries, complaints, billing questions and payment extension requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutionsKey Accomplishments:• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.• Helped company attain the highest customer service ratings -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Grade 13 Diploma, 5 Year Course

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