Anna Rivera Email & Phone Number

Greater New York City Area

Trouble shoot user issues or inquiries such as: software support questions, respond to inquiries and follow through with remediation.Maintain database integrity by correcting errors and making necessary modifications to ensure data remains consistent across the database.

Greater New York City Area

Managed day-to-day office operations and provided high level administrative support for four managers of community based respite programs in three New York City boroughs.Provided information to families who are receiving and/or in need of respite services for developmentally disabled family members.Managed requests for information from professionals.Maintained clients' and employees records to ensure that government standards are met (e.g., OPWDD, Department of Labor, HIPAA).Prepared part-time staff time sheets, expense reports, invoice payments, respite customer satisfaction surveys, respite training manuals/schedules and petty cash reimbursement for seven respite programs.Performed data entry of respite billing for programs budget purposes; compiled and analyzed data for monthly/quarterly reports.

Greater New York City Area

Worked with HR Manager to ensure medical benefits inquiries and cases are handled in prompt manner.Observed the following HR domains: Leave-of-Absence and Workplace Accommodations, Performance Management, HR Policies and Procedures, Benefits, Compensation and Recruiting process.

Master Of Business Administration (M.B.A.), Human Resources Management, 3.53

Benefits Training and Development Labor Relations Employment Law Leadership and Organization Behavior Managing Organizational Change.

Bachelor Of Professional Studies In Technical Management, Health Services Management, 3.62

Project Management Health Services Finance Healthcare Policy Health Services Management Planning and Marketing for Health Services Managed.