Anna Ciura Email & Phone Number

Szczecinek, Zachodniopomorskie, Poland

Århus Area, Denmark

- Provide professional service to the customers- Provide professional support to inside and outside sales teams- Ensure that we act in accordance with internal processes and the valid customer contracts – system wise and in relation to customer service- Responsible for correct customer data in Axapta- Continues assessment of improvements/optimizations in.

West Pomeranian District, Szczecinek County, Poland

-Cooperated with English and Spanish customers resolving various SO issues,-Worked on increasing customer base by introducing new Clients to the company,-Managed Customers' accounts, cash discounts and credit notes,-Booked goods for shipping,-Communicated with Warehouse & Production Ops to ensure timely deliveries,-Followed Lean strategies to economize.

Szczecinek

-Handled Clients' accounts,-Updated reports,-Generated data requests,-Supported internal and external customers,-Devisied local plans on specific projects,-Attended business meetings and presented projects,-Managed effective business relationship with customers.

Lodz, Lodz District, Poland

Infosys BPO Polska Sp. z o.o. (Łódź)Louis Berger, F&A-Took part in transitioning and establishing operations for a new Client from F&A domain,-Was responsible for migration of GL service line,-Created documentation, SOPs and trained the rest of the GL Team,-Ensured that operations were stablized after Go Live,-Worked together with Team on introducing.

Lodz, Lodz District, Poland

Phillips, S&P-Managed shopping cards, purchase orders and other Clients' querries in SAP,-Cooperated with Buyers and Sourcing Specialists on getting the best ratio of quality and cost of services for the Client,-Worked on Yellow Belt project on Data cleansing,-Conducted system UATs for newly introduced entities,-Worked on reducing the backlog reaching the.

Manchaster By The Sea, MA

Master'S Degree, Professional Business Communication And Management

Mba, Project Management, A

Courses, Communicating In Business / Marketing

Course, Instructional Design And Media

Ba, English And Spanish Education

Educational/Instructional Media Design