✔I have 20 years of experience in direct contact with customers, which in a gradual growth path has seen me as Sales Assistant at the Italian level, Coordinator of After-Sales Services in the MED Area, up to following all the sales and renewals of the services themselves thanks to the recruitment, training and management of a team of over 20 people across Europe.✔ I created the operational management processes of new services from scratch and participated in projects with the aim of creating harmonized processes, consolidating the various existing ones, introducing new technologies, but also developing partnerships and effective communication channels between all stakeholders. Some projects I led were aimed at increasing the turnover of the Services, others were focused on continuous improvement and last but not least on the professional development of resources.✔ I have gained a long experience in coordinating and managing teams and individuals, in talent development and in growth plans based on training, coaching and mentoring. I led a diversified multilingual team and the different projects I have recently dedicated myself to have allowed me to develop my skills in business innovation and organizational analysis, working on process mapping and improvement, resource allocation, KPI definition contextualized in the vision company strategy.