Anna Romano Email & Phone Number

Rome, Latium, Italy

I am in charge of the analysis, design, implementation and formalization of business processes. In carrying out this role, i am responsible for the following aspects:- mapping of business processes (functional and operational);- process analysis and implementation of procedures;- updating of organization charts, job descriptions, etc.;- creation of Data Flow Diagram (DFD), workflow analysis, manuals, etc.; - development and harmonization of standards applicable to products and customer services;- organic sizing, optimization and rationalization of processes; - creation of operational manuals and support documentation useful for Staff Training;- support/involvement for training activities on processes and compliance with protocols;- management of the entire Management System of Company Processes and Procedures;- documentation of business processes and operational documentation (updating, new processes, streamlining, etc.);- benchmarking analysis, customer analysis, data analysis, market analysis, in order to propose updates of activities and related improvement actions.

Rome, Latium, Italy

I was in charge of coordinating and guiding improvement projects and developing operational processes, evaluating the demand of the IT system, assessing and defining with the Board and the Management the development of projects in the business platform, with special attention to the impact on processes, organization, data governance and business intelligence.My main responsibilities:• Analyze, develop, define, and communicate business and data-related processes and policies;• Liaison and day-to-day management of various stakeholders (Internal clients, ICT Department, External Advisors) to gather business, process and functional requirements;• Interact with business colleagues in non-technology conversations;• Analyze and develop functional and non-functional specifications;• Attend regular project and SAL meetings with ICT department and internal customers;• Project management of strategic and operational activities;• Generation and analysis of KPIs, KRIs, KCIs of business processes;• Optimization of existing analysis models and development of new monitoring dashboards;• Follow-up of the results of initiated projects and implementation of possible corrective actions;• Support systems issues by escalating them to the ICT department;• Define and maintain the SOD (Segregation of Duties).

Rome, Latium, Italy

I was dealing with Analysis of organization and processes within the Organization and System Innovation Department::• Supporting organizational analysis• Providing operational support in the organizational context• Mapping as-is and to-be business processes• Drafting corporate procedures• Defining organization charts and job descriptions• Managing relations with the IT area, suppliers and consultants for the implementation or improvement of systems• Developing reports to monitor the effectiveness of the systems, propose possible improvements and set KPI• Drafting presentations and project pitches

Bremen, Germany

I was in charge of the business processes analysis, fostering the integration between the specific activities requirements and the internal organization. Among my duties:• support organizational analysis and business transformation• mapping processes• carry out sizing and business cases to support internal reorganisations• carry out internal procedures• manage relations with the IT area, suppliers and consultants for the implementation or improvement of systems• monitor the effectiveness of the system by intervening to solve problems or to implement specific changes• support users and ensure their training in the use of the systems

Brussels, Brussels Region, Belgium

I was in charge of coordinating and managing the Software Service Specialists team based in the EMEIA region. In particular among my main duties:• Led a diverse multi-lingual team to deliver best in class customer service • Maintenance renewal target achieved for 3 consecutive years by monitoring team performance and refining regularly individual and team goals • Best quality results among all Operations departments achieved thanks to high-level competencies developed through regular coach sessions• Built effective and strategic relationships with other departments, for which I was the escalation point for procedures, results, quality issues• Guaranteed that quality standards, service standards and procedures were properly adopted in line with department objectives and company standards• Drove continuous process improvements across all Operations department areas • Generated innovative solutions focusing on process refinement and improving ease of doing business with our customers

Rome, Latium, Italy

I coordinated and managed the Service Specialist Team based in the MED area: • Recruited, trained and coached new hires, set their goals, monitored KPIs in a way of creating high-level competencies• Created procedures, monitored results, identified the best platforms for sharing useful information to other departments and stakeholders• Promoted continuous process improvements • Successfully managed projects and communication plans

Milan, Lombardy, Italy

I was in charge of deliver the Software, Hardware and Customer Education service activities:• Applied all the necessary steps to ensure that the Software maintenance agreement benefits could exceed customer expectations • Accompanied the customers in their items repairs, calibration or replacement experience• Planned and published the course calendar and organized and prepared the classes based on interests and orders

Milan, Lombardy, Italy

I took care of all the tasks related to the area sales team support. In particular:• Managed and distributed incoming calls to the Area Sales Managers• Created and distributed quotations to customers• Managed incoming requests from internal and external customers