Project Leadership: Managed end-to-end development projects for a vendor education and training HR platform utilized by 20,000+ employees, ensuring seamless operations and timely feature rollouts.Multi-project Management: Led the successful delivery of various projects for HR-tech, including benefits cafeteria, business simulation tool for onboarding and other minor projects simultaneously with the LMS project.Product ownership: Developed and executed a customer satisfaction improvement strategy, raising the Customer Satisfaction Index from 7.8 to 9.5/10 through targeted enhancements and proactive communication.

Agile Transformation: Implemented Scrum with two-week sprints for the in-house development team, resulting in an 18% increase in velocity within 6 months and improved predictability in task estimates and delivery timelines.Project Ownership:Translated business needs into product features via generating business requirements documentation.Interface Update: Led the initiative to redesign and update the user interface (UI) of the LMS, improving usability and optimising the system.Backlog and Stakeholder Management: Took on product management responsibilities in the absence of a Product Manager or Product Owner, managing the product backlog, prioritising features, and aligning development efforts with stakeholder needs and expectations.Coordinated development and testing, writing user manuals, technical support.

- administrative tasks- communication with clients, students and team (English and Russian language)- organization and scheduling of meetings and appointments- office manager assistance

- reception and processing of information on booking applications- answering guests' questions in Russian, English and German- processing group and individual applications- sending confirmation/cancellation of bookings- dispute resolution- interaction with contractors