User research (plan and run studies, understand the customers)User experience design (design, prototype, evaluate)Closely collaborate with development and product teams

Provide user experience design and research consultations

Conducted user research and design for desktop, mobile, and in-car applications:Introduced the practice of usability studies to Tweddle & led creation of a driving simulator lab to facilitate them• Conducted user research (surveys, user journeys, usability studies including using the driving simulator)• Organized regular UX topics discussions to stay current on the newest UX trends• Led an initiative to work with multi-disciplinary teams using Agile• Created interaction… Show more Conducted user research and design for desktop, mobile, and in-car applications:Introduced the practice of usability studies to Tweddle & led creation of a driving simulator lab to facilitate them• Conducted user research (surveys, user journeys, usability studies including using the driving simulator)• Organized regular UX topics discussions to stay current on the newest UX trends• Led an initiative to work with multi-disciplinary teams using Agile• Created interaction designs (wireframes, clickable prototypes, user flows) for desktop, mobile, and in-car applications• Documented UX requirements and wrote user stories• Analyzed designs of other teammates and provided constructive recommendationsSample projects:• Yelp in-car app for Chrysler• Dragon Drive website for use in auto shows• Support website for vehicle manufacturers to assist customers Show less

Conduct user research and user interface design for desktop and mobile applications, including: • Creating interaction designs (wireframes, clickable prototypes, user flows)• Preparing and running user tests• Documenting UX requirements and writing user stories• Analyzing existing designs and providing constructive recommendations• Collaboration with multi-disciplinary teams using Agile (Scrum) development practices• Reviewing UX with stakeholders (Product Managers… Show more Conduct user research and user interface design for desktop and mobile applications, including: • Creating interaction designs (wireframes, clickable prototypes, user flows)• Preparing and running user tests• Documenting UX requirements and writing user stories• Analyzing existing designs and providing constructive recommendations• Collaboration with multi-disciplinary teams using Agile (Scrum) development practices• Reviewing UX with stakeholders (Product Managers, carriers, etc) to achieve buy-inSample projects: • Multi platform (e.g. iPhone, Android) device management system• BlackBerry ID and email integration• BlackBerry Protect (remote lock, wipe, locate device, etc.)• Improvements to the BlackBerry Email Setup application (mobile devices and web)• Google contacts synchronization with a BlackBerry device• BlackBerry Administration tool used by carriers to support BlackBerry users Show less

Conducted research in the following areas:- Auditory feedback and navigational systems; created and evaluated the usability of a system for delivering navigational information using both speech and non-speech audio. - Query devices; investigated different ways to query location-based information using graphical displays to improve the usability of systems used to search for points of interest on a map.

Responsible for weekly meetings with student groups to evaluate and track project progress and deliverables: gathering user data, personas, task analysis, prototypes, scenarios, cognitive walkthroughs, heuristic evaluations and user testing.

Designed and implemented new web applications (Work Orders and Users Management Tools) currently used by employees and customers.

Developed Java (JDBC) application to simplify information retrieval/update for a Medical Information Support team. Developed and tested SQL queries to assist management of medical records.

Modified Java IDE (Integrated Development Environment) to be accessible for people with visual disabilities; integrated voice synthesizer. Conducted user testing, collected feedback from the users, organized and analyzed results to make recommendations for the future. Gained experience in conducting research and application development. Gained experience in accessibility and synthesized speech technologies, as well as multi threaded programming.