Anna Rowe Email & Phone Number

Bari, Apulia, Italy

• Working closely with clients and to determine the requirements and define the scope in HCM projects for medium and large companies• Understanding the Business Processes and determining client needs• Configuring the application in alignment with business needs• Expertise on how to use information technology to improve their business or overcome problems• Ensuring the usability of the developed solution• Following the delivery process, conducting internat tests and UAT with the customer• As Business Service Leader I am in charge of supporting our customers with day to day issues

Bari, Apulia, Italy

• Working closely with clients and to determine the requirements and define the scope in HCM projects for medium and large companies• Understanding the Business Processes and determining client needs• Configuring the application in alignment with business needs• Expertise on how to use information technology to improve their business or overcome problems• Ensuring the usability of the developed solution• Following the delivery process, conducting internat tests and UAT with the customer• Writing project documentation

Bari Area, Italy

• Supporting the customer on a day to day basis• Continuous participation in all stages of the product life cycle• Conducting training on HCM systems• Providing user documentation to support the customerMain customer Ferrovie dello Stato spahttp://www.fsitaliane.it/

Rome Area, Italy

• Supporting the customer on a day to day basis• Continuous participation in all stages of the product life cycle• Conducting training on HCM systems• Providing user documentation to support the customerCezanne HR consultant - main customer Ferrovie dello Stato spahttp://www.fsitaliane.it/

• Quality Assurance Engineer of enterprise HRM applications (Web, SaaS and Desktop) for customers in the UK and Benelux department, based in Bari.• Functional and Integration testing• Writing technical and user documentation

- Phone and email support for customers- Technical support for broadband, telephone and cable tv services - Customer problem solving, dealing with critical customers.Phone Skills, Critical customer management, Computer Networking.

Mentoring for the Faculty of Science at the University of Bari, involves public relations.Dealing with student organizational problems within the Faculty.

Ma In Computer Science, Software Engineering, Databases, Project Management

Activities and Societies: During my BA I took part in a European IT development project (“PRIN-03”), developing a 3D interactive.

Maturità Scientifica