Possible summary:As a senior relationship manager IC at American Express, I provide exceptional service and solutions to high-net-worth clients across banking, payments, and luxury segments. I leverage my executive MBA from NMIMS and my MA in psychology from IGNOU to develop and execute effective marketing strategies, customer retention programs, and business development initiatives.With over 4 years of experience at American Express, I have successfully managed key accounts, increased customer satisfaction and loyalty, and generated new revenue streams. Some of my achievements include securing a large contract with a leading fashion brand, launching a new loyalty program for luxury interiors, and partnering with an event management company to create exclusive offers for our clients. I am passionate about delivering value and excellence to our customers and stakeholders, and I strive to continuously learn and grow in my role.