Service Manager
Current- Leading teams of 4 to 6 people for test and support activities- Coordinating and organizing tasks among team leaders- Coordinating activities with external suppliers- Preparing working times, line items and other resources for economics management- Managing services evolution from activity estimation to release in production- Providing support to clients for any kind of service request- Documenting monthly reports of services' performance and issues- Documenting the process and management procedures for the clients