Anna Ruth "Shell" Hodgden Email & Phone Number

Overland Park, Kansas, United States

AmeriLife Benefits, a division of AmeriLife Group, LLC, is a national leader in the employee benefits market. We provide voluntary, executive and Medicare benefits and administration services through our business segments of Benefits Direct, Voluntary Insurance Products, LLC (VIP), Blue Chip Benefits, LLC, Taylor & Sons Insurance Agency, LLC, and National Insurance Marketing Brokers, LLC (NIMBL). We partner with leading medical brokers to serve more than 1,000 groups across America with “best-in-breed” products and services, including communication and enrollment, account management, billing, eligibility management and reporting. Our flexible model is designed to meet the individual case needs of small to large groups, while delivering superior customer service. Our brokerage partners and group customer accounts consistently give us satisfaction ratings that are among the best in the industry. And, together with AmeriLife, an industry leader with 50 years of experience offering insurance and retirement planning solutions, we bring to bear a tremendous team of experts and resources in HR and benefits, communications, legal and technology support.

United States

Philippines

Provided prompt and courteous service within the functional area of the call center. These functions include collections, care, credit, fraud, disputes and back-office. Supported customer accounts and/or business processes to ensure excellent customer satisfaction and adherence to business goals and objectives.

Philippines

Established contact with delinquent cardmembers and provided payment solutions to resolve the accounts delinquency immediately in one or more payments while providing the best possible customer service. Removed obstacles and effectively managed customer complaints, avoidance and concerns in order to proceed to the business at hand. Displayed the brand values during the call in terms of accuracy of information given and adherence to policies and procedures.

Philippines

Assisted incoming provider calls on dental insurance benefits. Enhanced customer-satisfaction by reprocessing claims and ensuring a high degree of accuracy on both member and provider calls. Answer escalated and non-standard incoming interactions from dental providers in a professional, polite, and courteous manner. Diffuse tense interactions by appropriately managing conflict, and building rapport with providers. Responsible for taking ownership of all escalated calls and ensuring that client and customer satisfaction is maintained by appropriately responding to difficult calls and efficiently escalating irresolvable calls to the client.

Guangzhou, Guangdong, China

Initiated and led the product development of leather jewelry. Utilized and collected scrap leather used in previous productions for jewelry concepts. Designed small leather goods, handbags and jewelry collection. Prepared and monitored sample orders of design for production. Assigned a merchandiser to source for materials to be used for designing. Created collection names of various leather goods collection produced to be advertised in preparation for the 2006 Asia Pacific Leather Fair (APLF).

Philippines

Corrected errors in grammar, spelling, usage and style of various scientific journals, technical journals, and books. Corrected tagged texts in XML and SGML to implement digital workflows for both conventional and online publishing.

Philippines

Assisted the Senior Division Manager in all his undertakings. Assisted the Head of the Technical Committee and coordinate with the athletes for the 2004 Ayala Group Sportsfest. Organized the Audit Committee Meeting for the presentation of various comprehensive audits to the members of the Audit Committee namely: Jaime I. Ayala, Aurelio R. Montinola III, Ramon R. del Rosario, Jr., Ma. Nieves R. Confesor and Mercedita S. Nolledo. Assisted in organizing the Ayala Group Internal Auditor’s Annual Conference. Utilized SAP for the check preparation of various Audit and Systems division expenses and stock requisitions. Monitored through SAP and prepare a timely report of the general administration expenses. Utilized EBP for the Audit and Systems Division’s purchase requisitions. Prepared and consolidated the Internal Audit Report Database for the Knowledge Management Portal. Assisted the internal auditors in the Comprehensive Audit of the Land and Community Development Group, Construction Management Group and the Makati Development Corporation. Composed the Real Property Tax Primer (RPT) and consolidated the RPT information of ALI’s Strategic Business Units for the Real Property Tax Monitoring Project. Interpreted and consolidated the 2004 ALI Finance Group survey results to be presented to Mr. Jaime I. Ayala.

Philippines

Journalizing (Petty Cash, Check Voucher, Sales, Receivables, Payables and Daily Cash Position). Marketing to present and potential clients. Created the company’s web-based catalogue and profile. Assisted in the delivery of requirements to ships (Ship Chandling).