Responds to customer inquiries regarding system access.Works with the IT division to define standard processes for resolving customer issues.Identifies redundancy in daily tasks and provided feedback to business partners to improve team efficiencies.Diagnoses complex customer system access issues.

Processes complex recovery cases. Responds to escalated recovery issues by researching facts and communicating facts and details. Negotiates settlements using predetermined guidelines. Supports recovery team by following up on case detail. Assesses risk and return on investment. Complies with company policies, procedures and standards of ethics.

Performed data analysis. Processed correspondence. Identified potential recovery issues. Reviewed cases for accuracy and completion. Updated and maintained case file information.

Provided customer service.Answered customers’ questions or directed them to the appropriate person for assistance.Relayed payment options, initiated payment arrangements, and collected funds via credit card payment.Reviewed recovery cases for eligibility.

Serve internal and external customers by communicating with associates, claimants, and witnesses to get the facts of the incident. Process General Liability claims generated by the stores.Utilize many different computer programs to research the incident and claimants.Collect and process information to complete the investigation in a timely manner and make an informed decision.

Answered calls on a high-volume phone queue with accuracy and a sense of urgency. Researched customer claims in order to direct the customer to the adjuster handling their claim.