Anna S. Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

Management of operations in three‐parties sales (as the agent company for EU market) Participation in defining and implementing of digitalisation within operational processesOptimization of operational and logistics costs; controlling teams’ budgetsCooperation with sales department regarding onboarding customers and market introduction of new products ‐ furniture industryActive participation in Dynamic ERP (Business Central) and EDI implementation & roll‐out Searching for… Show more Management of operations in three‐parties sales (as the agent company for EU market) Participation in defining and implementing of digitalisation within operational processesOptimization of operational and logistics costs; controlling teams’ budgetsCooperation with sales department regarding onboarding customers and market introduction of new products ‐ furniture industryActive participation in Dynamic ERP (Business Central) and EDI implementation & roll‐out Searching for third party logistic partners and credit insurance companiesDefining, monitoring and reporting of KPIs and quality standards (products and transport handling)Engaged in recruitment and training process of new team members, setting up goals, coachingAchievements:Setting up (from scratch) and scaling sales, purchase, customer & vendor onboarding processes Automatisation of processes related to orders, invoicing and claims that led to clear overview of their status (not existed before)Being responsible for development of all company departments (except accounting) in a start-up organisation (orders, sales, claims, new product development)Building new online vendors' portal for suppliers that reduced order management time by 60% (orders placed/cancelled in real time, label and loading lists download, invoice management) Show less

Leading and developing of 3 fuel departments: vendor, cards and retail/wholesale customer serviceOptimising order, invoicing and post-sales processes (claims, vindication) within the departments, automatisation of work flow Supervision of new e‐total.pl digital platform implementation and further developmentMonitoring of KPIs, correctness of the billing process, conducting customer satisfaction surveysDaily wholesale and service station price fixingNegotiations with fuel… Show more Leading and developing of 3 fuel departments: vendor, cards and retail/wholesale customer serviceOptimising order, invoicing and post-sales processes (claims, vindication) within the departments, automatisation of work flow Supervision of new e‐total.pl digital platform implementation and further developmentMonitoring of KPIs, correctness of the billing process, conducting customer satisfaction surveysDaily wholesale and service station price fixingNegotiations with fuel suppliers – mainly service stations, transport and IT companies; conduction external audits Ability to work in matrix, cross culture organisation, cooperation with HQs and affilaites in France, Belgium, Netherlands, Italy and Germany Providing the GMVC and sales data for internal stakeholders and public government agencies Achievements:Transforming order and invoicing processes form paper-related to digital-related in 1,5 months before first hit of Covid in March 2021 with reduced human resourcesBuilding, strenghtening and supporting team cooperation between three (previously) independent departments – decreased response time to final customer by 35%Successful roll-out of e-platform for wholesale and fuel station customers that led to 100% of reduction in invoicing the wrong entityPrice processes automatisation that led to 98,5% of proper invoicing (correct price on the invoice) Show less

Coordinate back office and support fuel card’s sales teamsRunning the project of Total fuel card implementation (service as a product) in PolandPreparing and monitoring the budget realisationTransport market and business analysis, creation of delegation grids for the card’s sale teamBP cross‐acceptance project manager (proces, IT, legal issues) from polish affilaiteImplementation of new procedures, manuals and offers (sales, credit control, negotiation process, pricing) as… Show more Coordinate back office and support fuel card’s sales teamsRunning the project of Total fuel card implementation (service as a product) in PolandPreparing and monitoring the budget realisationTransport market and business analysis, creation of delegation grids for the card’s sale teamBP cross‐acceptance project manager (proces, IT, legal issues) from polish affilaiteImplementation of new procedures, manuals and offers (sales, credit control, negotiation process, pricing) as well as franchise petrol stations onboardingKey account for transport customers – negotiations & contracts Operate in various IT systems (SAP BO, CardPro, Atlas CRM) Achievements:Finding the way of boosting the fuel sales by unifying the repurchase conditions from petrol stations that led to 45% more transactions on fuel cards; negotiations with owners of 39 fuel stationsBeing able to gain and maintain a base of customers that would bring 64% of margin (out of 3 sales reps)Having the initiative to go way beyond position duties and being angaged in all department initiatives and actions Show less

Processing orders (logistics); contact with fuel depots, wholesale customers and fuel stations Reporting to internal and external stakeholders (eg. POPIHN agency)Creating ISO procedures related to retail fuel sales Achievements:Have run a tender for wholesale fuel sales insurance undewriterFinding a new way to purchase fuel in Germany and deliver it to several unloading places in Poland, the solution reduced logistics costs approx. 20-25% for single delivery

Direct processing of tripartite orders from Baltic states (sales and logistics) Verification of timely payments, reporting of sales volumesSetting oil pricing for big tenders for foreign customers (mainly Baltics and Ukraine)Coordination of marketing campaigns run by distributors Communication with customs agencies and customs officesAchievements:Key user of SAP tripartite process ‐ in cooperation with HQ in Paris and consultants in India Coordination of… Show more Direct processing of tripartite orders from Baltic states (sales and logistics) Verification of timely payments, reporting of sales volumesSetting oil pricing for big tenders for foreign customers (mainly Baltics and Ukraine)Coordination of marketing campaigns run by distributors Communication with customs agencies and customs officesAchievements:Key user of SAP tripartite process ‐ in cooperation with HQ in Paris and consultants in India Coordination of incentive excursions for distributors from Baltic states (each year) Show less

Post Graduate Studies Of Social Psychology

Post Graduate Studies - Logistics And Marketing

Master'S Degree, Economics And It Applications; Specialty: Econometrics & It

Economia E Commercio/ Trade And Economics, Students Exchange Program - Erasmus