Anna S. Email & Phone Number

Dublin, County Dublin, Ireland

- Ensuring the quality delivery by auditing the content processed by the agents - Coaching and delivering quality feedback to the agents to make sure policies are being followed consistently- Conducting Root Cause Analysis (RCA) in order to spot possible trends- Reporting data to the Operations team and elaborating action plans- Developing Product Knowledge Test (PKT) in order to identify possible policy knowledge gaps- Reviewing and escalating sensitive cases to Trust and… Show more - Ensuring the quality delivery by auditing the content processed by the agents - Coaching and delivering quality feedback to the agents to make sure policies are being followed consistently- Conducting Root Cause Analysis (RCA) in order to spot possible trends- Reporting data to the Operations team and elaborating action plans- Developing Product Knowledge Test (PKT) in order to identify possible policy knowledge gaps- Reviewing and escalating sensitive cases to Trust and Safety (T&S)- Identifying strategies to solve legislative and regulatory policy challenges in order to provide better user experience- Updating and improving the policy through weekly meetings with the client- Communicating updates in relation to RTBF, GDPR and Defamation policies Show less

Dublin

- Focusing on reviewing, processing and validating privacy removal requests following extensive policy for RTBF, GDPR and Defamation- Identifying gaps in the policy and/or quality issues giving inputs to the QA and advising improvements- Escalating to the QA team and the client ambiguous policies, complex scenarios and litigious cases- Collaborating with the client (policy specialists) to discuss complex cases- Reviewing and escalating sensitive cases to Trust and Safety… Show more - Focusing on reviewing, processing and validating privacy removal requests following extensive policy for RTBF, GDPR and Defamation- Identifying gaps in the policy and/or quality issues giving inputs to the QA and advising improvements- Escalating to the QA team and the client ambiguous policies, complex scenarios and litigious cases- Collaborating with the client (policy specialists) to discuss complex cases- Reviewing and escalating sensitive cases to Trust and Safety (T&S)- Remaining up-to-date with complex and extensive policies and guidelines Show less

County Dublin, Ireland