Anna S. Email & Phone Number

Prague, Czechia

Saint Julian'S, Malta

- organizing airport transfers, shuttle services, and local excursions for language school students- managing schedules to ensure timely pick-ups and drop-offs- utilising GPS systems to track bus locations and optimize routing- handling delays, missed pick-ups and vehicle condition issues

Sirkka, Lappi, Finland

- scheduling safaris, handling logistics of transport and liaising with suppliers- providing booking and reservation support to sales representatives- validating and processing data to ensure delivery of pre-booked excursions- handling delays and cancellations- arranging delivery dates and scheduling events with the suppliers- verifying product’s prices and discounts- preparing daily sales reports

Prague, Prague, Czechia

- collecting, validating, storing and processing data to ensure quality management of processes- managing confidential and sensitive employee information- identifying customer-impacting issues and implementing solutions- carrying out audits and checks on data changes

Sirkka, Lappi, Finland

- airport transfers - escorting charter groups on the way to hotels and back to the airport- guiding international customers/charter groups- greeting and entertaining guests- managing the flow of visitors to the activities e.g. Santa's queue- preparing optional excursions and activities arranged for international customers- maintaining safari clothing and equipment

Budapest, Hungary

-Configuration Management-Service desk in English and Polish (calls, chats, emails)-CRM, Account Management.-Main admin tools: Service Now, Active Directory, Azure, PaRes, IDYou, MobileIron, PingID, Intune, Veeva/Salesforce, MyShop/MyServices, BitLocker etc.-Supporting: all of the above + O365 business apps, SAP, LOS, Configuration Management, etc.-Remote control with: LogMeIn, Rescue Mobile+-Devices: mostly: Windows computer, iPhone, iPad, Android smartphones-Troubleshooting VPN (Intranet) connecting tools as well: Global Protect, Cisco Anyconnect, Citrix MyWorkspace.-Educating new employees and customers

Budapest, Hungary

- handling customer requests through various channels and different platforms- understanding and investigating root causes of customer inquiries- recording all customer contact in order to track the activities

Palma, Balearic Islands, Spain

- providing multi-channel customer service via phone, SMS, chat, email- solving on the spot a wide range of issues and advising Polish Guests during their holidays in the destinations across the world- managing and resolving complaints according to the company operating policy- effectively communicating and cooperating with all involved parties such as suppliers and departments of the company

Warsaw, Masovian District, Poland

- assisting and supporting in the field surveys - operating surveying instruments during surface area measurement

Warsaw, Masovian District, Poland

- managing the flow of documentation within the organization- handling online payments and cash settlements – advances, incominginvoices- processing timesheets - creating a desktop application based on google sheets- liaising with clients, suppliers and other staff- managing the office - monitoring the level of supplies and handle shortages

Warszawa, Woj. Mazowieckie, Polska

- providing technical and functional support to internal customers and coworkers- analyzing reported issues in order to determine their impact and severity - managing all types of reported requests (maintenance, technical, functional) for the exhibitions area and other parts of Copernicus Science Centre- preparing documentation and logging incidents on the ticketing tool - effectively communicating and cooperating with all departments involved in the problem-solving process such as IT, Maintenance, Designers, Engineers, PR, Event Management, etc.- providing work supervision for supporting services: facility maintenance technicians, cleaning, security, fire department- providing first aid to injured- trained in evacuation procedure and crowd management

Warszawa, Woj. Mazowieckie, Polska

- performing science shows and acting on stage- science busking- conducting science workshops- presenting mobile interactive exhibitions while touring across Poland- working with all-age visitors - individuals and groups- initiating the interaction with visitors and explaining difficult scientific issues by adopting inquiry-based learning techniques- greeting groups of visitors upon their arrival and assisting them during their visit- directing the flow of visitors to optimize the usage of the entrance and exhibition area- trained and experienced in providing assistance to disabled visitors, including blind, deaf, deaf-mute, and autistic

Warsaw, Masovian District, Poland

- arranging and planning event activities- coordinating work of the Science Explainers' team- ensuring the team works productively and professionally - cooperating with external services providers

Warsaw, Masovian District, Poland

- creating a friendly atmosphere- welcoming groups at the starting point and making sure that everyone has arrived - ensuring the clients’ safety and wellbeing- ensuring the high-quality services are delivered to customers (e.g. accommodations, meals, transportation)- handling passport or visa problems, emergencies, illness, accidents, lost luggage- assisting clients’ special needs - handling their personal problems, worries and complaints- providing significant information about each destination or visited attractions- explaining the itinerary and schedule of the travel in order to ensure that clients' are well informed- making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary

Białystok, Woj. Podlaskie, Polska

- preparing cartographic design of tourist maps (Corel Draw)- working with geodata like vector, raster

Warszawa, Woj. Mazowieckie, Polska

- verifying surface area and land parcels usage based on orthophotomaps- qualifying agricultural lands into the government’s subsidy program - planning the land subdivision as a part of a preparation project for the road construction site(Micro Station)